Export Bookings Coordinator

We are proud to be working on behalf of a well-known global shipping company based in Felixstowe for an Export Bookings Coordinator. This role will suit a self-motivated, team player who is flexible to adapting to the company business needs, with responsibility of processing export cargo collections and booking orders.

Key Responsibilities: Handle and coordinate customer export bookings. Arrange container collections, releases and inland transport. Coordinate European cargo bookings for UK customers. Obtain approvals for hazardous cargo shipments. Update, amend, cancel and roll bookings as required. Maintain accurate freight rates in line with contracts and tariffs. Advise customers of additional charges and ensure correct invoicing. Keep customers informed of booking and service updates. Track and report booking compliance issues. Work with overseas offices to resolve customer queries and issues. Identify potential sales opportunities and report customer trends. Prepare daily booking reports and forecasts. Manage container detention and demurrage, including invoices and waiver requests. Carry out daily GVM checks and follow up with customers.

Previous Skills & Experience: Previous experience managing multiple shipments/bookings and making sure deadlines are met. Good attention to detail. Strong communication skills. Computer skills – especially Microsoft Excel, Outlook and Word. Experience with logistics/ERP systems is useful.