Customer Service Advisor

We are pleased to be recruiting on behalf of a well-established family run company in Norwich who are looking for a Customer Service Advisor to expand their team.

Key Duties: Act as the first point of contact for customers via telephone, live chat and email, handling booking enquiries efficiently and professionally. Deliver a high standard of customer service while consistently representing and upholding the company’s values. Proactively engage with customers to build strong, positive and long-lasting relationships. Take ownership of customer queries and concerns, working collaboratively with the Sales and Service teams to achieve effective outcomes for both the customer and the business. Investigate, resolve and follow up on customer complaints and issues, ensuring a positive customer experience and timely resolution.

Previous Skills & Experience: Proven ability to deliver outstanding customer service over the telephone, while building strong, positive and lasting relationships with customers. Excellent listening and communication skills, with the ability to understand customer needs, provide suitable solutions and remain calm and professional when dealing with challenging situations. Strong computer literacy with the ability to confidently use a variety of systems and digital platforms. Motivated to achieve and exceed performance targets, with a proactive approach to continuous learning, personal development and improving departmental performance.

Benefits: Life Insurance Access to an In-House Life Coach and Wellbeing Support Salary Sacrifice Pension Scheme Enhanced Maternity and Paternity Leave Cycle to Work Scheme Exclusive Employee Discounts and Benefits