Trust & Safety and Technology Communications Manager, APAC - Trust & Safety, AI & Technology Communications

The Trust and Safety, AI and Technology Communications team tells the story of how our products work, developing campaigns and messaging that educate users, journalists, and policymakers on everything from product features and AI innovation to safety policies, youth protection, privacy, security, and content moderation.

We do more than explain the product. We champion safety, privacy, and security by design, and we handle issue response, PR risk counsel during product development, and media training so our spokespeople can speak confidently about our most critical work.

You will help build one of the most trusted and relatable brands in technology, demystifying the technology behind discovery, creation, and community for audiences around the world.

We’re looking for a communications professional to join our Trust and Safety and Technology Comms team representing the APAC region, based in Singapore and as part of TikTok’s Global Communications organisation. You’ll work cross-functionally to shape messaging, manage media engagement, and develop strategies that elevate TikTok’s Trust and Safety and Technology story across the region. You should be a strong writer, with good organisational skills, and comfortable working independently and collaboratively in high-stakes moments.TikTok’s APAC Trust and Safety and Technology Comms Team supports in-market teams across the region on a range of issue areas and on different product and policy updates. You'll join a team that supports and advises on reactive media handling and in-market proactive initiatives as well as developing and executing cross-regional campaigns.

Responsibilities

• Enable TikTok's APAC Trust and Safety and Technology function to protect and enhance the reputation of the business through strong media coverage
• Develop and execute cross-regional campaigns to support our communications objectives across APAC
• Support in-market teams with managing a wide range of high-profile and complex inbound press enquiries across a wide variety of topics providing insight on Trust and Safety and Technology messaging
• Work with global teams to bring new products to market across APAC
• Review and advise on proactive Trust and Safety and Technology initiatives within APAC markets
• Work in close collaboration with trust and safety, legal and government relations, providing communications counsel and support, to ensure message accuracy and consistency- Support spokespeople in advance of media interviews, presentations, and speaking opportunities.
• Provide strategic counsel and communications expertise on product risk reviews

Minimum Qualifications

• Bachelor’s degree or above in Communications, Journalism, Public Relations, Political Science, International Relations.
• 10+ years of professional experience in Communications / Public Relations, with at least 3 years in a regional APAC or multi-market remit.
• Strong press office experience, including responsibility for media relations and crisis/issue management, ideally covering multiple markets or jurisdictions.
• Experience working in or with technology, internet, or digital platforms, with exposure to at least one of the following topics: trust & safety, online safety, platform governance, or tech regulation.
• Regional stakeholder engagement experience, including regular cross-functional collaboration with at least three of the following teams: Trust & Safety, Policy, Legal, Product, Public Policy, or Government Relations.
• Strong Written and verbal communications, including ability to engage at leadership level (e.g. executive media training, media statements, Q&A, executive briefing documents, crisis playbooks).