user support analyst
Must-have:FinTechSecurityHybrid
Education:
College/CEGEP.
Work setting:
Financial technology (FinTech). Financial technology.
Tasks:
- Report on the performance of computer systems and networks.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Provide customer service.
- Manage incidents.
Supervision:
No supervision responsibility.
Computer and technology knowledge:
- Jira.
- Linux.
- JavaOS.
- Zendesk.
Security and safety:
Criminal record check.
Transportation/travel information:
Own transportation.
Work conditions and physical capabilities:
Fast-paced environment. Sitting.
Personal suitability:
- Client focus.
- Excellent oral communication.
- Team player.
Experience:
2 years to less than 3 years.
Employment terms options:
Flexible hours.
Workplace information:
Hybrid.
Health benefits:
- Dental plan.
- Health care plan.
- Vision care benefits.
Financial benefits:
- Bonus.
- Life insurance.
- Pension plan.
- Registered Retirement Savings Plan (RRSP).
Other benefits:
- Learning/training paid by employer.
- Paid time off (volunteering or personal days).
- Team building opportunities.