Travel Reservation & Customer Support Staff

We are looking for someone who enjoys working in the travel industry, assisting customers, and managing day-to-day reservations. This role combines reservation operations, customer communication, and basic product/database updates, making it ideal for someone who is organized, proactive, and comfortable working in a fast-paced travel environment.

Responsibilities

• Manage online reservations and respond to customer inquiries.
• Assist customers via WhatsApp, email, and other online platforms.
• Perform basic product and database updates.
• Coordinate with the operations team to ensure smooth daily operations.
• Support weekend reservation operations remotely on Saturdays and Sundays.

Requirements

• Good English communication skills, both spoken and written.
• Organized, responsible, and able to multitask.
• Based in Bali.
• Able to work independently and as part of a team.
• Comfortable working in a fast-paced environment.
• Interest in tourism, hospitality, and the travel industry.
• Comfortable using computers, online booking platforms, and digital tools.
• Good working knowledge of Microsoft Office.

Work Schedule

• Hybrid working model.
• Remote weekend reservation support.
• One weekday off per week (flexible schedule).

Benefits

• Competitive salary based on Bali UMR standards.
• High-season and year-end bonuses.
• BPJS coverage after the probation period.
• Hands-on experience across travel operations and digital platforms.
• Opportunity to learn, develop new skills, and grow within Bali’s tourism industry.

Skills: Call Center, Microsoft Office, Travel Sales, Teamwork, Customer Service, Communication Skills