Front of House Executive

About us Thrive Healthcare is a physiotherapy clinic with strength coaching under one roof. Our physiotherapists help people recover from pain and injury, and they run Legends, our small-group classes for adults 50 and over. Rx Performance is our fitness arm, with Olympic weightlifting, strength classes and 1:1 personal training. Many of our patients go from rehab straight into training, supported by one team that genuinely talks to each other. We're a small, close-knit team. You'll know our patients and members by name, and they'll know you. The front desk is the heart of the place, and that's where you come in. What you'll do

• Be the friendly first hello: check people in, answer calls, WhatsApp, Instagram and email enquiries, show walk-ins around, and help with class and physiotherapy bookings.
• Keep the clinic running smoothly: manage our physiotherapists' diaries, send appointment reminders, and help patients with insurance and corporate claims and doctor referral letters.
• Help new people get started: reply to new enquiries the same day, book them in for a trial, check in after their trial, and help them choose the right membership or personal training package.
• Look after our members: reach out before their plans run out so nobody falls through the cracks.
• Keep the numbers tidy: invoices, payments, daily reconciliation, and month-end checks with the manager.
• Take pride in the space: close up in the evening, keep things stocked, liaise with vendors, handle small fixes and do a weekly walk-rounds.
• Make first visits feel easy: waivers and a warm welcome on day one.

Who we're looking for You'll fit right in if you have:

• At least 1 year at a front desk or in client service or sales, ideally at a clinic, gym or studio.
• Clear, friendly English, written and spoken.
• Some sales experience, like memberships, packages or treatment plans, and you're comfortable helping people say yes.
• Confidence with booking systems and Google Sheets (we'll show you ours).
• Flexibility for shift work, including some evenings and a weekend rota.

Bonus points for:

• Clinic front desk experience, such as insurance claims, referral letters and patient confidentiality.
• Spoken Mandarin, so you can chat with our Mandarin-speaking senior members and patients.
• Basic bookkeeping or Xero.
• A first aid / CPR / AED certificate. Don't have one? We'll support you to get it.

You'll love it here if... You like seeing things through, you enjoy helping people find what's right for them (without the hard sell), you stay calm when the phone, a walk-in and WhatsApp all arrive at once, and you have a soft spot for people in pain and nervous beginners. We'll train you on our systems, and you'll have a supportive team behind you from day one. Where you will work Our clinic and studio are at 5 Mohamed Sultan Road #01-01, Singapore 239014, a short walk from Fort Canning MRT. We moved here in September 2026, so our registered business address may still show our old location while records are updated.