Account Manager, Public Sector / Commercial

Responsibilities Responsible for achieving assigned sales targets, revenue growth and business objectives.

Identify and develop new business opportunities across public sector organizations, government agencies, statutory boards and commercial customers.

Manage existing accounts and serve as the key point of contact for customers, building strong, long-term relationships with stakeholders at all levels, from technical teams to senior management.

Develop strategic account plans and sales strategies to expand the customer base, grow existing accounts and maximize revenue opportunities.

Establish and maintain a strong sales pipeline by proactively identifying, qualifying and developing business opportunities.

Understand customers' business needs, technical requirements and procurement processes to propose suitable telecommunications, connectivity and IT infrastructure solutions.

Prepare sales proposals, quotations and presentations, and participate in customer meetings, tender exercises and commercial negotiations.

Capture and manage qualified opportunities in Salesforce.com, maintaining accurate sales forecasts and driving the sales process from lead generation to closure.

Work closely with internal pre-sales, engineering, project management and service delivery teams to develop competitive solutions and ensure successful implementation.

Identify cross-selling and upselling opportunities to expand existing accounts and strengthen customer relationships.

Monitor market trends, competitor activities and industry developments to identify new business opportunities and maintain a competitive advantage.

Ensure a high level of customer satisfaction through proactive account management and timely resolution of customer issues.

Requirements Degree, Diploma or ITE qualification in Engineering, IT, Business or a relevant discipline.

At least 2 years of working experience in IT, telecommunications or technology sales.

Experience in public sector or commercial account management and business development will be an advantage.

Familiarity with telecommunications and IT infrastructure services such as dark fibre, leased lines, Ethernet, MPLS, colocation, cloud, SDN and NFV.

Understanding of public sector procurement and tender processes, or experience managing corporate and enterprise customers, will be an advantage.

Proven track record in achieving sales targets and developing new business opportunities.

Strong relationship management, commercial acumen and negotiation skills, with the ability to engage stakeholders at all levels.

Excellent command of English, with strong communication, presentation and interpersonal skills.

Proficient in Salesforce.com or other CRM systems.

Independent, self-motivated and results-oriented, with the ability to work under pressure in a competitive environment.

Strong decision-making, problem-resolution and creative problem-solving skills.