IT Assistant

Your tasks

• Deskside Support – Walk‑up and in‑person user assistance
• Meeting Rooms AV Testing – Conferencing and AV validation
• Live Meeting Support – Immediate onsite incident response
• Laptop Handover – Physical device issuance and setup
• Authenticator Setup – Onsite authenticator configuration
• Offboarding Collection – Asset retrieval from departing users
• Laptop Replacement and Troubleshooting – Faulty or lifecycle device swaps
• Software Installation – Manual onsite installs and updates
• Peripheral Support and Replacement – Desk equipment assistance and Onsite hardware swaps
• Printer Access and troubleshooting – Printer setup, card replacement, and onsite checkup
• Meeting Room Checks – Daily physical room inspections
• Vendor Coordination – Supervision of onsite vendors
• After‑Hours Support – Onsite support for planned works
• Asset Tracking – Physical inventory management
• Asset Disposal – Device handover and disposal support
• SOP Updates – Onsite process documentation

Requirements

Required Skills & Experience

• Basic experience providing onsite / deskside support in a corporate or office environment
• Ability to perform laptop handover, setup, and replacement by following defined procedures
• Experience assisting users with login, authentication, and access issues with guidance or escalation

Soft Skills & Competencies

• Customer‑focused attitude with polite and clear face‑to‑face communication
• Ability to follow procedures and guidance accurately and consistently
• Dependable, punctual, and hands‑on with a service mindset