Customer Resolutions Manager

About the company

Think Specialist Recruitment are pleased to be working with an award winning organisation based within the Watford area. My client have an exciting opportunity to join one of their well established teams to work within the Customer Resolutions team. The suitable candidate will have previous experience within customer resolution, be a natural problem solver, and enjoy helping customers resolve any problems they may have.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Your tasks

Some of the duties will include

• Managing escalated customer complaints through to resolution
• Providing a high level of customer service over the phone
• Carry out thorough investigation to each individual complaint
• Keeping inhouse system up to date with updated customer details
• Utilising inhouse system to gather information around customer complaints
• Utilising problem solving skills to get to resolution within a timely manner
• Working well as part of a team

Requirements

The suitable candidate

• Previous experience within customer resolution
• Excellent people skills with strong listening skills
• The ability to problem solve
• Empathetic to different customer scenarios
• A strong team player
• Strong attention to detail
• Ability to manage their own workload

Other

£36,225 including great company benefits Hybrid working after training - must be able to get to Watford