Service Desk Specialist - Onsite in Köln (m/f/d), DEG - Deutsche Inves... (Engineer - Service/Maintenance)

Introduction

thinkGROUP is a successful system house group that constantly strives for innovation and places great value on the continuous optimization of our internal processes. The use of state-of-the-art technologies is not an end in itself, but an expression of our innovative spirit and lived customer orientation. Excellent IT service requires optimal systems. Our motivated team does its best every day to repeatedly inspire our customers. We are looking for you as a team member of our Service Desk department at the Cologne location at the earliest possible date. Become part of the thinkGROUP and support us as a Service Desk Specialist (m/f/d).

Your Tasks

• Supporting customers via telephone and remote maintenance as part of 1st Level IT support with a focus on MS-Office 365, MS Windows
• detailed recording of malfunctions and service requests in the field of hardware and software, as well as the documentation of these in the ticketing system (ITSM)
• subsequent processing of support tickets
• analysis of more complex requests and forwarding to 2nd Level IT support
• informing users about the progress of their support request and ensuring compliance with SLAs through regular tracking
• suggestions for improving service quality and continuous development of processes
• maintenance of the asset management system as well as the creation of knowledge base articles

Your Profile

• successfully completed training in the IT field, e.g., as a Fachinformatiker/-in Systemintegration or a comparable qualification
• ideally experience in the IT Service Desk/User Helpdesk, but career changers are also very welcome
• very good knowledge in the areas of Windows 10 as well as the Microsoft Office components
• good English skills desirable, but not required: Apple IOS, Blackberry Enterprise Server, Innovaphone PBX, SAP IDM, OPSI, RSA Token Management, Macmon, virtual machines, TeamViewer, media technology
• process and service orientation
• strong communication skills as well as a solution- and customer-oriented mindset
• organized and independent way of working as well as high motivation

Your Benefits

• Home office portion of up to 4 weeks annually
• Workation - mobile working from other European countries
• extensive onboarding supplemented by our Buddy-Programm
• annual training budget
• Employee referral bonus in the amount of 1,000 EUR
• 200 EUR employer subsidy for your computer glasses
• free lunch on Healthy-Wednesday
• employer subsidy for capital-forming benefits
• high degree of personal development as well as individual support
• training opportunities in cooperating fitness studios
• Bike-Leasing offers for you and your family
• employee discounts and advantages with numerous cooperation partners
• joint leisure activities

Your Contact

Look forward to a team that sticks together even outside of work. On our website, you can get a first personal impression and learn what makes the thinkGROUP special.

You and the thinkGROUP - does that fit? We look forward to receiving your meaningful application, stating your salary expectations and your earliest possible starting date! For technical queries, we will be happy to provide you with quick and uncomplicated contact to the specialist department.

think about IT GmbH z.H. Alexander Bieber HR Manager Gesundheitscampus-Süd 19 44801 Bochum Tel: 0234/3336721-6067