Sales Operations Coordinator
About the company
The Smart Wash provides automotive and aircraft cleaning and detailing services. We are looking for an organised, commercially minded Sales & Operations Coordinator to help convert customer enquiries into bookings and keep daily operations running smoothly.
Your tasks
You will handle customer communications, coordinate technicians and drivers, maintain accurate records and take ownership of tasks through to completion. This role suits someone who listens carefully, works confidently on the telephone and can solve problems without constant supervision.
- Respond promptly to enquiries received by telephone, WhatsApp, email, our website and social media.
- Review customer information before making contact, ask relevant questions and recommend services that match the customer’s needs.
- Nurture our existing clients to rebook, and document the sales process
- Convert enquiries into confirmed bookings, follow up outstanding quotations and contact previous customers about repeat services.
- Maintain accurate customer records, call notes, next actions and sales opportunities in Pipedrive and our lead trackers.
- Schedule appointments and optimise routes in Logistia several days ahead, considering travel time, service duration, technician availability and customer commitments.
- Monitor appointments, communicate delays early and coordinate practical solutions when schedules change.
- Check technician readiness, including uniforms, equipment, supplies, checklists and required photographs.
- Follow up customer feedback and complaints, coordinate corrective action and maintain clear records until resolution.
- Maintain daily task trackers, driver expense and earnings records, and operational reports.
- Identify potential automotive, fleet and aviation customers and support relevant outreach.
- Complete training, apply feedback and demonstrate improvement in your work.
How success will be measured Confirmed bookings, documentation, Problem solving abilities, initiative, effective customer follow up, accurate scheduling, timely communication, complete records and reliable completion of assigned tasks.
Requirements
What we are looking for
- Previous experience in telephone sales, customer service or service operations coordination.
•Clear spoken and written English, with a professional and approachable telephone manner.
- Evidence of converting enquiries, following up customers and working towards sales targets.
- Strong attention to detail and the ability to manage competing priorities especially when it comes to documentation.
- Confidence using spreadsheets, CRM systems and online scheduling tools.
- Practical judgement, accountability and the confidence to escalate problems with proposed solutions.
- Willingness to receive coaching and apply it consistently.
Experience with Pipedrive, Logistia, automotive services or aviation is an advantage. Training on our services and systems will be provided.
How to apply
Selection process
- Shortlisted applicants will complete a short customer call role play and a scheduling exercise.
Other
*location: Murtala Mohammed Airport Full Time Working hours:** 08:00 - 18:00 Monday - Friday
Part Time Working hours: 08:00 - 18:00 - Saturday - Sunday