Sales Administration Assistant

Under the responsibility of the Customer Service Manager, the Sales Administration Assistant works within the Customer Service Department on missions aimed at ensuring the smooth running of customer orders from registration to delivery.

Your missions in this framework are: Registration of customer orders and forecasts -Ensure the smooth running of the order review upon receipt in compliance with the customer offer or the terms of the contract -Register the order or forecasts in the ERP -Send a provisional acknowledgment of receipt to the customer upon registration

Confirmation of lead times to customers -Based on the lead time confirmed by the scheduling department, send a final AR (our commitment) to customers -Regularly inform the customer about the progress of their order by adjusting the lead time if necessary

Follow-up of customer orders -Be the interlocutor (point of entry) for all requests expressed by our customers -Collect the necessary information to respond or to redirect requests to the relevant interlocutors -Perform weekly follow-up on the progress of orders in order to guarantee an optimized customer service rate or to detect any deviations as early as possible

Customer disputes -Manage, in collaboration with the relevant people, the processing of customer disputes related to the order (price discrepancy, quantity ...)

Other -Participate in customer performance reviews -Collect the information necessary for customer meetings and participate in the preparation of customer presentations

Profile sought You have a bac +2/+3 with experience in a similar position

Skills and know-how: -English, reading, writing, and speaking indispensable for foreign customers -Knowledge of ERP functionalities for the order part -Mastery of IT tools, notably Excel and Word -Knowledge of logistics INCOTERMS -Ability to communicate with customers and internal interlocutors