Customer Service Specialist

ONLY CV'S IN ENGLISH WILL BE REVIEWED

Thermo Fisher Scientific Israel is looking for a Customer Service Specialist to join our team and provide professional, responsive, and high-quality support throughout the customer journey.

Role Description

In this role, you will serve as a key point of contact for customers and manage customer requests from initial inquiry through resolution. You will work closely with internal teams to ensure a smooth and consistent customer experience across orders, deliveries, installations, service activities, invoicing, and ongoing support.

Key responsibilities include:

• Serve as a primary point of contact for customers, providing timely and professional support.
• Process and manage customer orders and provide proactive updates throughout the order lifecycle.
• Coordinate deliveries, installations, service visits, and repairs.
• Support invoicing, billing, payment, and related documentation inquiries.
• Take ownership of open customer cases, follow up on progress, and coordinate with internal stakeholders to ensure timely resolution.
• Maintain accurate customer, order, and service information in CRM, ERP, and related systems.

• Bachelor’s degree or equivalent relevant experience.
• 3+ years of relevant experience in customer service, customer support, order management, service coordination, customer operations, or a similar customer-facing role.
• Proven experience managing customer requests and processes from initial inquiry through completion and resolution.
• Experience with order processing, customer documentation, invoicing, and customer-facing operational processes.
• Experience working with CRM and ERP systems; Salesforce and SAP experience is an advantage.
• Excellent verbal and written communication skills in Hebrew and English.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
• Experience in life sciences, healthcare, laboratory equipment, scientific instrumentation, or related industries is an advantage.