front desk hotel clerk
Education:
Secondary (high) school graduation certificate.
Work setting:
Hotel, motel, resort.
Tasks:
- Register arriving guests and assign rooms.
- Resolve complaints and claims .
- Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Process guests' departures, calculate charges and receive payments.
- Maintain an inventory of vacancies, reservations and room assignments.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Contact customers to deliver requested wakeup calls.
- Perform light housekeeping and cleaning duties.
- Provide customer service.
Screening questions:
- Are you available to start on the date listed in the job posting?.
- Do you have experience working in this field?.
- Do you have the required certifications listed in the job posting?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
Employment terms options:
Early morning.
Experience:
1 year to less than 2 years.
Employment terms options:
Flexible hours. Morning. Day.
Other benefits:
- Free parking available.
- Learning/training paid by employer.
- On-site amenities.
- On-site housing options.
- Other benefits.
- Team building opportunities.
- Parking available.
- Wellness program.
Support for newcomers and refugees:
- Participates in a government or community program or initiative that supports newcomers and/or refugees.
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.).
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.).
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) .
- Supports newcomers and/or refugees with foreign credential recognition.
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees .
Support for youths:
- Participates in a government or community program or initiative that supports youth employment.
- Offers on-the-job training tailored to youth.
- Offers mentorship, coaching and/or networking opportunities for youth.
- Provides awareness training to employees to create a welcoming work environment for youth.
Support for Indigenous people:
- Participates in a government or community program or initiative that supports Indigenous people.
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers .
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations .
Support for mature workers:
- Participates in a government or community program or initiative that supports mature workers .
- Applies hiring policies that discourage age discrimination .
- Provides staff with awareness training to create a welcoming work environment for mature workers .
- Offers mentorship, coaching and/or networking opportunities for mature workers .