ASSISTANT MANAGER – RESTAURANT OPERATIONS & INFORMATION MANAGEMENT

Company: The Upper House Grill & Bar Location: Funan Mall, Level 7, Lobby A, Singapore Position: Assistant Manager Department: Restaurant Operations & Administration Reports To: Restaurant Manager / Director Job Summary We are looking for a responsible and well-organised Assistant Manager to support the daily operations of The Upper House Grill & Bar. The role combines restaurant management, staff coordination, customer service, administrative duties, information management, and business reporting. The ideal candidate should have a bachelor’s degree in information science  or a related field , with strong organisational, analytical, communication and problem-solving skills. Key Responsibilities Assist the Restaurant Manager in managing daily restaurant operations.

Supervise and coordinate front-of-house and back-of-house staff.

Ensure smooth service operations, especially during busy periods and events.

Monitor customer service standards and handle customer feedback professionally.

Assist with staff scheduling, attendance, training and daily task allocation.

Maintain accurate operational records, sales reports, inventory records and staff documentation.

Collect and analyse restaurant sales, customer and operational information to support management decision-making.

Prepare daily, weekly and monthly reports for management.

Manage restaurant POS, reservation systems, digital platforms and other information systems.

Coordinate with suppliers, mall management, contractors and external service providers when required.

Assist with inventory monitoring, purchasing coordination and stock control.

Support promotional activities, events, live-band nights and special functions.

Assist in maintaining the restaurant's social media and digital customer communication platforms.

Ensure company policies, food safety requirements, workplace procedures and operational standards are followed.

Identify operational issues and recommend improvements to management.

Maintain confidentiality and proper handling of company and customer information.

Perform other administrative and operational duties assigned by management.

Requirements Bachelor’s Degree in Information Science, Information Systems, Business Administration, Hospitality Management , or a related discipline.

Previous experience in restaurant, hospitality, administration or operations is preferred.

Strong computer skills, including Microsoft Office and database/reporting systems.

Good analytical and information management skills.

Excellent communication and interpersonal skills.

Strong leadership and team-management abilities.

Able to work under pressure in a fast-paced restaurant environment.

Customer-focused, responsible and proactive.

Willing to work evenings, weekends and public holidays when required.

Preferred Skills POS and restaurant reservation system experience.

Basic data analysis and reporting skills.

Knowledge of digital marketing and social media platforms.

Experience in staff scheduling and operational planning.

Good knowledge of Singapore F&B operations and workplace requirements.

Employment Type: Full-Time Working Location: The Upper House Grill & Bar, Funan Mall, Level 7, Lobby A