B2B Community Manager

Responsibilities:

Build, manage and grow Cardtonic's B2B communities across WhatsApp, Telegram, LinkedIn and other channels

Keep business users and partners engaged well beyond onboarding, through regular updates, check-ins and useful content

Serve as the first point of contact for partner questions, and work with internal teams to resolve them quickly

Plan and run community activities that strengthen partner relationships and retention

Collect feedback from business users and share insights with the product, marketing and partnerships teams

Track community health and engagement, and report on what's working

Requirements:

3+ years of experience in B2B community management, B2B marketing, or partnerships. Fintech experience is a strong plus

Hands-on experience managing communities on WhatsApp, Telegram, LinkedIn, or similar platforms

Proven experience engaging business users or partners beyond onboarding

Excellent written and verbal communication skills

Strong organisation and multitasking skills

Strong interpersonal skills, with empathy and professionalism

Must be a Nigerian.