Senior Client Advisor - Luxury Retail

About the Role Our client, a luxury fashion house, is seeking a Senior Client Advisor for its boutique at MBS. In this role, you will deliver a refined, personalized client experience, build lasting client relationships, and take an active leadership role on the selling floor to drive both individual and team sales performance. Key Responsibilities Sales & Client Experience Deliver specialized, high-quality customer service and create memorable, personalised experiences for every client

Build and nurture long-term client relationships through genuine personal connections and CRM initiatives

Understand each client's preferences and needs to tailor the service experience and achieve strong sales outcomes

Demonstrate active leadership on the selling floor, supporting individual and team objectives and taking accountability for sales results

Achieve individual KPIs, including sales targets, Sales Per Transaction (SPT), Units Per Transaction (UPT), and conversion rate

Assist with daily and weekly sales reporting to head office where required

Customer Service & CRM Acquire new clients and grow the boutique's client database

Maintain regular contact with clients and provide timely updates to strengthen relationships

Store Appearance & Visual Merchandising Keep the store and stockroom clean, neat, and well organised at all times, with products properly stored (bags in dust bags; shoes arranged by name/SKU and in size order)

Ensure new stock is displayed and merchandised promptly and attractively

Stock Management Maintain an orderly stockroom for easy access when serving customers

Record all stock transfers into and out of the store accurately to minimise stock loss

Requirements Minimum 5 years of retail experience, with luxury retail experience required

Proficient in English, as the role involves regular communication with English-speaking clients

Strong communication and clientele skills, including client engagement and CRM database management

Independent, detail-oriented, and comfortable working in a fast-paced environment

Customer-oriented with a strong service flair

Able to work towards individual sales targets in a performance-driven environment

Work Arrangements Retail operating hours, including weekends and public holidays

Shift work: morning, afternoon, or full shifts

How to Apply Interested candidates are invited to submit their resume for consideration. By submitting your personal data and/or resume, you are deemed to have agreed and consented to The Talent People Pte. Ltd. collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration, in accordance with the Personal Data Protection Act 2012 (PDPA). We regret to inform that only shortlisted candidates will be notified. We wish you the best of luck. The Talent People Pte. Ltd. | EA Licence No.: 24C2589