Sales Admin Support [Basic + Comms] -WLWHV

Sales Admin Support

Salary: $ 2200 - $ 2700 + Commission Monday - Friday / 8.45am to 6pm Alternate Saturday / 8.45am to 1.15pm Tiong Bahru

Requirements

• Minimum 1 years of working experience in inside sales, tele-sales, customer service or a related field.
• Experience in the telecommunications industry is an advantage but not mandatory.
• Basic computer proficiency, including Microsoft Office and email.
• Comfortable learning and using online portals and CRM systems.
• Comprehensive product, system, and sales process training will be provided.

Responsibilities

Customer Relationship Management

• Contact existing Telco customers whose contracts are approaching expiry.
• Advise customers on their upcoming contract renewal options.
• Build and maintain strong customer relationships through professional and friendly communication.
• Follow up with customers to ensure timely renewal decisions.

Sales & Business Development

• Recommend suitable Telco connectivity plans based on customers' business requirements.
• Promote technology refresh opportunities, including hardware replacement where applicable.
• Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
• Achieve individual renewal and sales targets.

Customer Correspondence

• Communicate with customers via telephone and email.
• Send renewal reminders, quotations and follow-up emails.
• Respond promptly to customer enquiries regarding products, pricing and renewal processes.
• Coordinate with customers to obtain all required documents and approvals.

Sales Administration

• Prepare and process customer acceptance forms and supporting documentation.
• Ensure all documents are complete and accurate before submission.
• Upload completed applications and supporting documents to the Telco online portal.
• Monitor application status and follow through until activation or completion.
• Maintain accurate customer records and update internal sales tracking system.

Team Collaboration

• Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
• Escalate customer issues where necessary for prompt resolution.
• Participate in product and sales training provided by the company.

Interested applicants may also submit their resumes to (willisthesupremehr#gmail.com) or WhatsApp me (+65 8951 5100) . Our consultant will assist in matching qualified candidates with suitable opportunities among our clients. No charges will be incurred by candidates for any services provided.

Lee Wang Hui (Reg No: R26163478) The Supreme HR Advisory Pte Ltd (Reg No: 14C7279)