Customer Relations Specialist | Up to $4k - JL99

Position Title : Customer Relations Specialist Working days : Monday to Friday Working hours : 8:30 AM – 6:15 PM (44 hours/week) Salary : $3,500 – $4,000 per month + Commission Location : (Support nearby centre) Choa Chu Kang ↔ Choa Chu Kang Woodlands ↔ Hougang Pandan Valley ↔ Jurong East Key Responsibilities:

1. Lead Management & Conversion

• Engage inbound and outbound leads (calls, walk-ins, digital enquiries)
• Build rapport with parents and understand their needs
• Present the school’s value proposition, curriculum, and programmes
• Drive conversion of leads into centre visits and enrolments

1. Centre Tours & Sales Closure

• Conduct centre tours for prospective parents
• Communicate curriculum, teaching approach, and child outcomes
• Take full ownership of closing enrolments, including follow-ups and securing

commitment

1. Customer Experience Excellence

• Deliver a premium experience for every parent interaction
• Ensure timely and consistent follow-ups before and after visits
• Build long-term relationships with parents to support retention and referrals
• Act as the primary point of contact for parents throughout their journey

1. Brand Representation

• Represent the centre brand
• Ensure consistency in messaging and service delivery aligned with brand values

1. Performance & Targets

• Achieve and exceed individual targets for:

o Lead-to-visit conversion o Visit show-up rates o Enrolments

• Maintain accurate tracking of leads, follow-ups, and outcomes
• Continuously improve conversion performance through feedback and learning

Requirements: • Diploma holder • 3 years of sales experience, preferably in EC Industry • Willing to work weekends as required (to support parent visits) Interested applicants can also send your resume to (supreme.jovylee@gmail.com) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered. Lee Jie Ying | Reg No: R26163477 The Supreme HR Advisory Pte Ltd | EA No: 14C7279