Associate Support Engineer (12-Month Contract) [5 DAYS / BUKIT MERAH] (KCKC)

Working Day: Mon to Fri Working Hours: 9am - 6pm Office Location: Thye Hong Centre (Bukit Merah) Salary: $2,600 - $3,000 Job Summary: The candidate will be responsible for troubleshooting Desktop & IT-related issues and providing post-sales Maintenance support services to clients. Responsibilities: Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals. Perform installations, migrations and troubleshooting on systems. Resolve issues that occur outside work hours whenever needed. Participate in the service ticket system and task assignment and scheduling processes. Adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support. Provide in-house helpdesk support via phone/email/remote access support. Document troubleshooting and problem resolution steps. Participate in providing customer training when required. Keep customers informed on the support development and progress. Report to assigned Team Lead/Manager during support request. Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility. Other tasks and projects as assigned by Manager or Management. Requirements: Nitec/Diploma in Information Technology. Experience working in an IT support role for about 1-2 years. Versed in practical troubleshooting and problem analysis techniques with customer support background preferred

Kelly Chong Reg No:R26161160 The Supreme HR Advisory Pte Ltd EA No: 14C7279