Air Freight Officer - Air Export [East] - 3972

Air Export Customer Service Officer/Executive Working Location:  Alps Ave (Changi) Working hours:  Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm Responsibilities: Customer Service Interaction Direct Contact with Customers with outstanding friendly and reliable service offered Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking Check on the Export Documents Compliance when processing the export work order  Apply the correct export permit and other export custom processed on timely manner To answers all call within 3 ringing tone  Monitor the onboard status without fail and to informed customer on any irregularity Good communication among all related department concern Eg Ops, Warehouse , Traffic , planning team Always ensuring that the Airfreight rates apply is correct and updated . Constantly aware and update on NEW changes / requirement by airlines or governmental requirement Ensure that all monthly customer report is submitted on timely manner without fail Requirements Min Diploma 5 year's experience within the same industries / field Wong Zhi Jing | Reg No : R26163972 The Supreme HR Advisory Pte. Ltd | Ea No: 14C7279