E-Commerce & Chat Admin

Your tasks

ONLINE SALES & CHAT — Selling and managing customers through online channels

• Manage product sales and provide customer information via Line OA, Shopee, Lazada, and TikTok
• Provide product advice, answer inquiries, and close sales effectively

ORDER & PAYMENT — Verifying orders and payments

• Verify customer orders and payments
• Prepare daily sales and shipping summaries to coordinate with the finance team and relevant departments

DATA & PERFORMANCE — Recording data to improve sales performance

• Record and track operational data, such as the number of customer contacts, response times, and sales figures
• Store data for analysis and sales performance development

STOCK UPDATE — Accurate stock, ready for sale

• Manage and update product stock information across all sales channels to ensure accuracy and up-to-date status
• Reduce issues of out-of-stock products or excessive inventory

OFFLINE BOOTH — Supporting off-site sales

• Assist in booth preparation and provide customer service during off-site sales activities (Offline Booth)
• Create positive experiences and promote sales

Requirements

1. Gender not specified, age between 24 – 32 years old
2. Bachelor's degree in any field; fresh graduates who are enthusiastic and ready to learn are welcome
3. Able to communicate in English at a basic level
4. Service-minded, has good interpersonal skills, and can solve immediate problems effectively
5. High sense of responsibility and able to coordinate well with teams and various departments
6. Interested in the coffee, cafe, or food and beverage business, with a readiness to always learn and develop knowledge regarding products and the industry