Surgical Care Coordinator

About the role We are looking for a Ophthalmic Surgical Care Coordinator to oversee patient journey from clinical assessment and surgical planning through to surgery and post-operative follow-up. This is a hands-on role that combines clinical eye-care knowledge, surgical coordination and patient care. You will work closely with our clinical and management team to ensure patients are well prepared, properly coordinated and supported throughout their treatment journey. Key Responsibilities Pre-operative Assessment & Diagnostics Perform pre-operative assessments and ophthalmic diagnostic investigations, including biometry, OCT, visual fields and corneal topography

Ensure investigations and clinical information required for surgery are complete and properly documented

Support the clinical team with day-to-day patient care when required

Surgical Coordination Coordinate the complete surgical workflow, from treatment recommendation and surgical listing through to the day of surgery

Arrange surgery bookings and ensure all pre-operative requirements are completed

Prepare and verify surgical documentation, including consent forms, pre-operative records and relevant release documentation

Review insurance coverage and assist patients in understanding their coverage, estimated costs and payment requirements

Patient Follow-up & Continuity of Care Conduct post-operative follow-up and monitor patients for any concerns requiring escalation

Ensure patients receive timely information and support throughout their journey

Escalate clinical or operational concerns promptly to management

Process Improvement Work closely with doctors to improve surgery listing workflows and protocols

Identify gaps in the surgical pathway and implement practical improvements

Support consistent clinical and operational standards across our clinics

What You'll Bring At least 3 years of experience in a clinical eye-care setting

Ophthalmic Technicians, Optometrists, Opticians and Nurses are welcome to apply

Hands-on experience with ophthalmic diagnostic equipment is an advantage

Familiarity with insurance claims, pre-authorisation and surgical billing processes

Able to work independently and take ownership of cases from start to finish

Warm, professional and patient-centred approach

Good communication skills and fluency in English

Ability to speak multiple languages or dialects is an advantage