Supervisor - Lulu's Lounge

Description Lulu’s Lounge is looking for a confident, highly motivated Supervisor to oversee daily operations, support and guide the team, and ensure smooth service while delivering an exceptional experience for every guest. Main Responsibilities -Oversee daily operations and ensure smooth and efficient service. -Supervise, guide, and support team members during operations. -Maintain Company standards for service, cleanliness, grooming, and guest experience. -Assist with staff training, scheduling, task allocation, and performance monitoring. -Handle guest enquiries, complaints, and operational issues professionally. -Monitor stock, wastage, equipment, and general operational requirements. -Ensure compliance with Company policies, food safety, workplace safety, and licensing requirements. -Assist the Manager with reports, events, promotions, and other operational matters. -Report operational issues and provide feedback or recommendations to Management.- -Perform other reasonable duties as assigned by Management. Requirements -Previous experience in F&B operations, hospitality, or a similar supervisory role. -Strong leadership, communication, and interpersonal skills. -Ability to supervise, motivate, and support team members effectively. -Good organisational, problem-solving, and decision-making skills. -Customer-oriented with the ability to handle guest complaints professionally. -Able to work in a fast-paced environment and manage multiple tasks. -Knowledge of service standards, food hygiene, workplace safety, and operational procedures. -Willing to work shifts, weekends, and public holidays as required. -Good command of English; additional languages are an advantage. -Responsible, proactive, and professional, with a positive attitude towards teamwork. The Ideal Candidate Previous experience in hospitality, restaurants, lounges, hotels or nightlife is preferred. Salary Range depend on experience