Customer Service Specialist

Working at

• Over The Schippers Group - About us
• Business Support - Fulltime - Hapert, Nederland

As a Customer Service Specialist, you turn complaints into opportunities and act as the driving force behind the digitalization of our service.

Do you get energy from direct customer contact, but also have the vision and ambition to elevate our international customer service processes to a digital top level? Then we are looking for you at The Schippers Group!

What will you do?

As a Customer Service Specialist, you are the point of contact for our international customers. You don't just solve problems 'in the moment', but you actively think about how we can improve and digitalize our service processes.

• Customer happiness during complaints: You handle complaints, follow them up meticulously, and proactively inform the customer about the progress.
• Problem solver: You are authorized to handle complaints independently to ensure customer satisfaction.
• International Focus: You communicate fluently in English and act as a back-up for our export activities.
• Order management: You check, process, and follow up on orders and returns in an efficient and accurate manner.
• Digital Ambition: You identify when processes can be improved and take action to innovate our service delivery.

What are we looking for?

You believe that a complaint is an opportunity to truly make a customer happy. You are proactive, analytical, and love a dynamic working environment.

• Knowledge & Experience: You possess a professional working and thinking level and preferably have knowledge of complaint handling and service provision.
• Mentality: You are involved, result-oriented, and derive energy from exceeding customer expectations.
• Efficiency: You work quickly and structured without losing sight of the customer's interest.
• Full-time availability: You are ready to make an impact within our team 40 hours per week.

What do we offer?

• A challenging r...