Human Resource Assistant Manager

COMPANY DESCRIPTION

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.

Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.

Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.

RESPONSIBILITIES

The Assistant Human Resource Manager supports the Head of Human Resource in the strategic and operational delivery of all HR functions. This role is responsible for managing day-to-day HR operations, employee relations, talent acquisition, performance management, learning and development, compensation and benefits administration, policy implementation, and regulatory compliance.

The incumbent serves as a trusted HR partner to managers and employees, ensuring the effective execution of HR initiatives while fostering a positive, inclusive, and high-performing workplace culture aligned with the organization's mission, values, and strategic objectives.

Key Responsibilities

1. HR Operations & Administration

• Oversee daily HR operations and ensure the efficient delivery of HR services.
• Support the review, implementation, and continuous improvement of HR policies, procedures, and workflows.
• Ensure the maintenance of accurate employee records and HR documentation.
• Monitor HR metrics and prepare regular management reports and workforce analytics.
• Support internal and external audits, ensuring HR records are compliant and up to date.

1. Talent Acquisition & Workforce Planning

• Partner with hiring managers to support manpower planning and recruitment activities.
• Manage end-to-end recruitment processes, including sourcing, interviewing, selection, and onboarding.
• Coordinate employment offers, contracts, and new employee orientation programmes.
• Develop and implement employer branding and talent attraction initiatives.
• Monitor recruitment effectiveness and recommend process improvements.

1. Employee Relations

• Provide guidance and advice to managers on employee relations matters.
• Manage employee grievances, disciplinary matters, investigations, and conflict resolution.
• Support performance improvement plans (PIPs), counselling sessions, and corrective action processes.
• Promote positive employee engagement and workplace culture initiatives.
• Ensure fair, consistent, and compliant HR practices across the organization.

1. Performance Management

• Support the implementation and administration of the performance management framework.
• Guide managers and employees on goal setting, performance reviews, and development plans.
• Monitor appraisal completion and ensure adherence to organizational timelines.
• Analyze performance trends and provide recommendations to management.

1. Learning & Development

• Identify organizational learning and development needs through consultation with stakeholders.
• Coordinate training programmes, workshops, leadership development initiatives, and employee development plans.
• Track training effectiveness and professional certification requirements.
• Administer learning budgets and training records.

1. Compensation & Benefits

• Support salary benchmarking exercises and compensation reviews.
• Administer employee benefits programmes, insurance matters, wellness initiatives, and leave management.
• Work closely with payroll providers and Finance to ensure accurate payroll processing.
• Assist in annual salary review, bonus exercises, and benefits administration.

1. HR Compliance & Risk Management

• Ensure compliance with Singapore employment legislation and regulatory requirements.
• Monitor updates relating to MOM regulations, employment practices, and workplace policies.
• Support the preparation of reports required by statutory agencies and auditors.
• Ensure compliance with data protection and confidentiality requirements.

1. HR Projects & Transformation

• Participate in HR digitalisation and transformation initiatives.
• Lead or support HR projects related to employee engagement, organizational development, workforce planning, and process improvement.
• Contribute to change management initiatives across the organization.
• Identify opportunities to improve HR service delivery through automation and technology.

People Manager Responsibilities

• Supervise and mentor HR Executives, HR Officers, and HR Assistants where applicable.
• Support capability development within the HR team.
• Foster a collaborative, service-oriented, and high-performing team culture.

QUALIFICATIONS

Education

• Degree in Human Resource Management, Business Administration, Psychology, or a related discipline.
• Professional HR certification (IHRP-CP, SHRM-CP, CIPD or equivalent) will be an advantage.

OTHER INFORMATION

Experience

• Minimum 6-8 years of progressive HR Generalist experience, with at least 3 years in a supervisory/managerial capacity.
• Experience handling the full spectrum of HR functions.
• Experience in employee relations, compensation & benefits (payroll) and performance management is essential.
• Prior experience in a social service agency, non-profit, healthcare, education, or related sector would be an advantage.

Competencies

Technical Competencies

• Knowledge of Singapore Employment Act and labour regulations.
• HR operations and administration.
• Talent acquisition and onboarding.
• Employee relations and case management.
• Compensation and benefits administration.
• Performance management.
• HR analytics and reporting.
• HR systems and digital tools.

Core Competencies

• Strong interpersonal and stakeholder management skills.
• Excellent communication and influencing abilities.
• High level of integrity, confidentiality and discretion.
• Strong problem-solving and decision-making skills.
• Ability to manage sensitive and confidential matters.
• Strong planning, organizational, and project management capabilities.
• Collaborative and service-oriented mindset.

Duty Hours

The total work hours is 44 hours per week.

Under normal circumstances the hours of duty will be as follows:

8.30am to 5pm - Monday to Friday (1 hour lunch break)

It will be at the discretion of your Centre/Department in charge or his/her assigned representatives to determine whether you will be required to work any of the unutilised hours according to the operational needs of the Centre/Department and within the legitimacy of the employment laws where applicable.

Working Location

Singapore Regional Headquarters - Human Resources 20 Bishan Street 22, Singapore, 579768

By submitting this job application, I affirm that I have given to The Salvation Army true and complete information on this application. No requested information has been concealed.

I agree that The Salvation Army (TSA) may collect, use and disclose your personal data, as provided in this application form, or (if applicable) obtained by TSA as a result of your employment, for the following purposes in accordance with the Personal Data Protection Act 2012 and our data protection policy (available at our website at https://www.salvationarmy.org.sg/data-protection-policy/ ):

a) the processing of this employment application; b) the administration of the employment with TSA; and c) sharing of personal information to third party, including but not limited to government agencies, hospitals, vendor(s)/supplier (s), working in collaboration with TSA to support the employment.

If you are providing third party's personal data, you hereby declare that you have obtained consent from the named individual(s), for the collection, use and disclosure of his/her personal data by you to TSA, TSA business partners and other third-party service providers. I authorised the organisation to contact references provided for employment reference checks.

Please visit our website at https://www.salvationarmy.org.sg/data-protection-policy/ for further details on our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.

If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for denial of employment or immediate dismissal.

Please note that your application will be sent to and reviewed by the direct employer - The Salvation Army Singapore