Digital Transformation Manager

COMPANY DESCRIPTION

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.

Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.

Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.

RESPONSIBILITIES

KEY RESPONSIBILITIES

Strategic Project Planning and Management

• Manage organisational digital transformation and process improvement initiatives from inception to completion.
• Align project objectives with organisational strategy, digital roadmap and mission priorities.
• Champion innovation and continuous improvement across business functions within the Territory.
• Develop comprehensive project charters, work plans, budgets and risk management frameworks.
• Oversee project execution, ensuring timely delivery, cost effectiveness and quality outcomes.
• Maintain accurate project documentation and the registers of risks, issues, decisions, dependencies and actions, in compliance with governance requirements.

Implementation Continuity and SI Engagement

• Carry forward assessment decisions, documentation and organisational context into implementation, with clear records and decision traceability.
• Track the SI delivery cycle and anticipate the inputs and decisions required from the Territory.
• Provide internal context to the SI, and escalate approaches that do not reflect the Territory's needs or constraints.
• Manage vendor and consultant engagements, including tender specifications, evaluation and performance monitoring.

Business Process Re-engineering

• Conduct end-to-end process reviews to identify opportunities for efficiency, automation and service enhancement.
• Collaborate with stakeholders to redesign workflows, eliminate redundancies and optimise digital enablement.
• Document redesigned process blueprints, SOPs and governance workflows to ensure sustainability and audit readiness.
• Support the translation of agreed To-Be processes into workable configurations and procedures, balancing standardisation with legitimate country, legal and regulatory requirements.

Digital Systems Implementation

• Manage the implementation, migration and integration of new digital platforms, ensuring interoperability with existing systems where necessary.
• Coordinate with IT and business units to ensure solutions meet operational and user needs.
• Coordinate internal participation across design, testing, data migration, cutover, hypercare and issue resolution, without assuming formal SI delivery ownership.

Stakeholder and Change Management

• Facilitate stakeholder engagement workshops to align priorities and secure buy-in.
• Communicate project progress and outcomes clearly to leadership, partners and frontline teams.
• Work with the Change Management resource on stakeholder communication, training, capability-building and adoption across countries and departments.
• Drive user adoption through structured change management, training and communication initiatives.
• Support staff through transitions by addressing training, capability-building and readiness needs.
• Serve as a change advocate, promoting a culture of digital readiness, collaboration and continuous improvement.

Governance, Assurance and Compliance

• Establish and maintain robust project governance through steering committees, progress reporting and risk reviews.
• Track and report project KPIs (e.g. cost and schedule variance, adoption rates, ROI), and consolidate agreed progress, adoption and benefits information, for senior management.
• Provide secretariat support for project meetings and TSAMM, including logistics, papers, minutes, records and documentation.
• Safeguard data confidentiality and ensure compliance with PDPA, internal information security policies and data governance requirements throughout implementation.

Other Responsibilities

• Undertake any other duties assigned by the reporting officer or his/her designate.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Information Systems, Engineering or a related discipline.
• Practical experience in an ERP or multi-system implementation, with a sound understanding of SI-led delivery phases.
• Strong documentation, coordination and stakeholder-management capability, with attention to detail and follow-through.
• Working knowledge of system integration, data migration, configuration and testing, sufficient to engage meaningfully with technical teams.
• Experience supporting process harmonisation across countries, business units or legal entities.
• Familiarity with data governance, information security and PDPA requirements.
• Experience in the public, non-profit or social service sector is an advantage.
• Formal project management certification is not essential.

OTHER INFORMATION

Work Location:

The Salvation Army Territorial Headquarters 20 Bishan Street 22, Singapore 579768

Work Hours:

The total work hours is 44 hours per week.

Under normal circumstances the hours of duty will be as follows: 8.30am to 5pm - Monday to Friday (1 hour lunch break)

It will be at the discretion of your Centre/Department in charge or his/her assigned representatives to determine whether you will be required to work any of the unutilised hours according to the operational needs of the Centre/Department and within the legitimacy of the employment laws where applicable.

By submitting this job application, I affirm that I have given to The Salvation Army true and complete information on this application. No requested information has been concealed.

I agree that The Salvation Army (TSA) may collect, use and disclose your personal data, as provided in this application form, or (if applicable) obtained by TSA as a result of your employment, for the following purposes in accordance with the Personal Data Protection Act 2012 and our data protection policy (available at our website at https://www.salvationarmy.org.sg/data-protection-policy/ ):

a) the processing of this employment application; b) the administration of the employment with TSA; and c) sharing of personal information to third party, including but not limited to government agencies, hospitals, vendor(s)/supplier (s), working in collaboration with TSA to support the employment.

If you are providing third party's personal data, you hereby declare that you have obtained consent from the named individual(s), for the collection, use and disclosure of his/her personal data by you to TSA, TSA business partners and other third-party service providers. I authorised the organisation to contact references provided for employment reference checks.

Please visit our website at https://www.salvationarmy.org.sg/data-protection-policy/ for further details on our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.

If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for denial of employment or immediate dismissal.

Please note that your application will be sent to and reviewed by the direct employer - The Salvation Army Singapore