guest service agent

Education:

No degree, certificate or diploma.

Work setting:

Hotel, motel, resort.

Tasks:

• Investigate complaints and claims .
• Register arriving guests and assign rooms.
• Resolve complaints and claims .
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Exchange foreign currency.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Computer and technology knowledge:

• Word processing software.
• Computerized bookkeeping system.
• Central reservation system (CRS).
• Spreadsheet.
• Internet.

Security and safety:

Criminal record check.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Standing for extended periods.
• Work under pressure.

Personal suitability:

• Client focus.
• Dependability.
• Efficient interpersonal skills.
• Flexibility.
• Judgement.
• Organized.
• Reliability.
• Team player.
• Resourcefulness.

Screening questions:

• Are you available to start on the date listed in the job posting?.
• Do you have experience working in this field?.

Employment terms options:

Evening.

Experience:

1 year to less than 2 years.

Employment terms options:

Morning. Day. Weekend.

Health benefits:

• Dental plan.
• Disability benefits.
• Health care plan.
• Paramedical services coverage.
• Vision care benefits.

Financial benefits:

• Group insurance benefits.
• Registered Retirement Savings Plan (RRSP).

Long term benefits:

Long-term care insurance.

Other benefits:

• Other benefits.
• Team building opportunities.
• Parking available.

Support for newcomers and refugees:

Participates in a government or community program or initiative that supports newcomers and/or refugees. Does not require Canadian work experience.