Shipping Manager
About Us
At The Pharmacy Hub , we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.
About Us
At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.
Position Summary
The Shipping Manager owns end-to-end shipping and fulfillment execution across The Pharmacy Hub's Davie and Miami Gardens sites, running a 24/7 operation that ships temperature-sensitive, regulated pharmaceutical products to patients on tight, often same-day, delivery windows.
This is a builder's role, not a caretaker role. The person in this seat is expected to build and level up the shipping team — hiring, training, setting standards, and raising the performance bar of the staff already in place — while simultaneously replacing informal habits with documented SOPs, defined KPIs, and shift-over-shift accountability. Success means the operation runs to a standard, at every site, on every shift, whether or not the manager is on the floor.
The role carries real regulatory weight. Shipments are subject to FDA, DEA, DOT, and HIPAA requirements, move under validated cold chain conditions, and frequently involve inventory with short expiration dating that must be managed on a FEFO basis. The Shipping Manager owns carrier strategy and day-to-day carrier performance across FedEx, UPS, and our courier and regional partners, and is accountable for on-time delivery and cost per shipment.
This is a hands-on floor role, not a desk role. When volume spikes, a shift is short-staffed, or a cutoff is at risk, the Shipping Manager is expected to get on the forklift, work a pack station, or stage and load alongside the team until the work is done. Candidates who see that as beneath the title are not a fit for this seat.
This position reports directly to the Executive Head of Operations and directly manages shipping supervisors, shippers, packers, and runners across both locations. Team structure is expected to evolve as the shipping organization scales.
Core Responsibilities
Multi-Site, 24/7 Operations Leadership (~25%)
Own daily shipping and fulfillment execution across the Davie and Miami Gardens locations, including nights and weekends, on a 24/7 coverage model
Build and maintain shift schedules, coverage plans, and escalation paths so every shift has clear ownership and no site runs uncovered
Ensure consistent execution site to site — the same process, the same standard, the same documentation regardless of location or shift
Run daily and weekly operating rhythms (shift handoffs, huddles, performance reviews) that surface problems before they reach the customer
Work the floor directly when the operation needs it — operate the forklift and pallet jack, pack and stage orders, and load trucks during volume spikes, staffing shortages, or at-risk cutoffs
Team Building, Development & Performance (~20%)
Build the shipping team: recruit, hire, onboard, and train shippers, packers, runners, and supervisors
Raise the standard of the existing team through structured training, certification on SOPs, clear performance expectations, and direct coaching
Develop supervisors capable of running their own shifts independently, and create bench depth at every critical position
Manage performance directly — recognize strong performers, address gaps quickly, and hold the team accountable to documented standards
SOPs, KPIs & Process Design (~15%)
Write, implement, and maintain SOPs across receiving, staging, picking, packing, cold chain packout, dispatch, returns, and exception handling
Define and operate the department's KPI set — on-time dispatch, on-time delivery, order accuracy, temperature excursion rate, damages, cost per shipment, productivity per labor hour — with dashboards and a fixed review cadence
Convert manual, undocumented, or person-dependent processes into repeatable, trainable, auditable procedures
Lead continuous improvement initiatives that reduce errors, cycle time, and shipping cost without sacrificing compliance
Regulatory Compliance & Cold Chain (~15%)
Ensure shipping operations comply with FDA, DEA, DOT (including hazmat and dry ice handling), and HIPAA requirements
Own cold chain execution end to end: qualified packaging configurations, pack-out procedures by lane and season, temperature monitoring, excursion investigation, and corrective action
Maintain audit-ready documentation, chain of custody, and records for controlled and temperature-sensitive shipments; serve as the shipping point of contact during regulatory and client audits
Partner with Pharmacy Operations, QA/QC, and Compliance to ensure shipping practices reflect current regulatory and client requirements
Carrier Management & On-Time Delivery (~10%)
Own relationships and day-to-day coordination with FedEx, UPS, USPS, DHL, regional carriers, and same-day courier partners
Manage carrier performance against service-level commitments; run claims, service failures, and escalations to resolution
Design routing and service-level strategy by lane and product type to hit same-day and next-day delivery commitments at the lowest defensible cost
Support carrier rate discussions, pickup scheduling, cutoff times, and capacity planning around volume peaks
Inventory, Short-Dated Stock & Cross-Functional Coordination (~10%)
Manage shipping-side inventory accuracy: packaging and cold chain materials, consumables, and finished product staged for dispatch
Operate FEFO discipline on inventory with short expiration dating; monitor dating exposure and coordinate with Procurement, Pharmacy Operations, and Finance to minimize expiry write-offs
Use inventory and shipping systems as the system of record; maintain clean data, cycle counts, and reconciliation of shipping-related inventory
Coordinate with Billing/Invoicing on order details, with packaging suppliers on material availability, and directly with major client accounts on shipment status and escalations
Remaining ~5% reserved for administrative tasks and training.
How Success Is Measured
On-time dispatch and on-time delivery rates, including same-day commitments, at both sites
Shipping accuracy and rework/reship rate
Cold chain performance: temperature excursion rate and time to close excursion investigations
Compliance outcomes: zero avoidable FDA/DEA/DOT/HIPAA findings; audit-ready documentation maintained year-round
SOP coverage and staff certification against those SOPs; KPI dashboards live and reviewed on a fixed cadence
Team health: coverage on all shifts at both sites, reduced turnover, supervisors running shifts without escalation
Cost per shipment and expiry-related write-offs trending down
Qualifications
Required
5+ years in shipping, distribution, or fulfillment operations, including 3+ years managing teams; supervisor-of-supervisors experience strongly preferred
Demonstrated experience running multiple locations and 24/7 operations , including shift coverage design and night/weekend accountability
Proven track record building a team — hiring, training, developing supervisors, and raising the performance standard of an existing group
Hands-on experience writing and implementing SOPs and defining and operating KPI/performance dashboards
Working knowledge of FDA , DEA , DOT (including hazmat/dry ice), and HIPAA requirements as they apply to shipping regulated healthcare product
Cold chain expertise: validated packaging, pack-out procedures, temperature monitoring, and excursion investigation
Experience managing inventory with short expiration dating and FEFO controls
Experience delivering against same-day and on-time delivery commitments in a high-volume environment
Direct experience working with FedEx, UPS, and other carriers — service levels, cutoffs, claims, escalations, and performance management
Hands-on user of inventory, WMS, or shipping software ; strong Excel and reporting skills
Ability to work on-site across both Davie and Miami Gardens and be reachable for a 24/7 operation
Willingness and ability to perform hands-on floor work — operating a forklift, packing, staging, and loading — during peak volume, staffing shortages, or urgent deadlines
Forklift certification, or the ability to obtain certification within the first 30 days
Ability to stand, lift, and work on a shipping floor for extended periods
Preferred
Associate's or Bachelor's degree in logistics, supply chain, business, or a related field
Pharmacy, pharmaceutical, specialty/mail-order, or other regulated healthcare shipping experience
Experience with DEA-registrant shipping controls and controlled substance handling
Familiarity with pharmacy billing/invoicing processes
Experience managing packaging supplier and vendor relationships
Lean, Six Sigma, PMP, or similar process improvement training
Bilingual (Spanish/English)
Additional warehouse equipment certifications (reach truck, order picker, pallet jack)
Core Competencies
Builder mentality — creates systems, teams, and standards rather than inheriting them
Raises the bar on the people around them; coaches directly and holds the line on standards
Calm and decisive under pressure, especially during peak volume and service failures
Compliance-minded without losing speed; treats documentation as part of the job, not an afterthought
Data-driven — manages to numbers and can explain what moved and why
Hands-on leader who works alongside the team — gets on the forklift or a pack station when the operation is short-handed or a cutoff is at risk, rather than directing from a desk
Direct, clear communicator across staff, executives, carriers, suppliers, and clients
Strong ownership: escalates what matters, resolves everything else
Work Environment
This is an on-site role split across The Pharmacy Hub's Davie and Miami Gardens, Florida locations, supporting a 24/7 shipping operation. The pace is driven by daily dispatch cutoffs, carrier pickup windows, same-day delivery commitments, cold chain requirements, and client service levels. The Shipping Manager divides time between the shipping floor at both sites and desk-based planning, reporting, and coordination, and will work closely with Pharmacy Operations, QA/QC, Procurement, Billing/Invoicing, IT, Finance, carrier partners, packaging suppliers, and executive leadership. Regular travel between the two locations is required. Availability outside standard business hours — including nights, weekends, and holidays — is expected as operational needs require.
Physical Requirements
The physical and mental demands described are representative of those an employee must meet to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand, walk, and work on a shipping floor for extended periods
Ability to lift and move packages and shipping materials (typically up to 50 lbs) as needed
Ability to safely operate a forklift, pallet jack, and other warehouse equipment
Ability to work in refrigerated/cold storage areas and handle dry ice and temperature-controlled packaging using required PPE
Extended periods of computer use for scheduling, reporting, dashboards, and carrier and client coordination
Close visual acuity required for reviewing order data, labels, shipping documentation, and temperature records
Clear verbal and written communication required across in-person and written formats with staff, carriers, suppliers, clients, and leadership
Role requires on-site presence at both the Davie and Miami Gardens locations; ability to travel between locations as needed
Important
This position is based on-site across Davie, FL and Miami Gardens, FL and requires travel between both locations
Supports a 24/7 operation; availability for nights, weekends, and holidays is required
This is a working manager role — hands-on floor work, including forklift operation, is an expected part of the job
Regulated pharmaceutical shipping experience is strongly preferred
At-Will Employment
Employment is at will and may be terminated at any time, with or without cause or notice, in accordance with applicable law. Pay Range $80,000 — $115,000 USD
Benefits:
401(k) with up to 4% matching
Medical, dental, vision and life insurance
Paid time off that grows with your tenure
Core Values
The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.
Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.
You will play a pivotal role in maintaining these values and contributing to the company’s mission of redefining healthcare delivery through superior pharmacy services
At The Pharmacy Hub , we don’t just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.
If you’re ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.
The Pharmacy Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process are encouraged to indicate this in their application.
The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.