Lettings Coordinator

Stockport

If you're someone who loves keeping things organised, supporting people and being the calm, capable voice behind a busy operation, this role will suit you perfectly. Our client is a fast-growing rental housing owner building a brand-new leasing and resident support function from the ground up. They're investing heavily and creating modern rental communities across both single-family homes and multi-family apartments.

You become the human support layer behind a modern, automated leasing journey. You're the person prospects, residents and leasing consultants turn to when they want real help, not a bot. It's a varied, people-focused role, ideal for someone who enjoys structure, communication and keeping a process moving smoothly.

What You'll Be Doing:

Supporting enquiries that automation can't resolve - WhatsApp, calls, emails, booking viewings and sending property details. Managing viewing calendars and keeping consultants' diaries accurate. Guiding prospects through applications, referencing, Right to Rent and tenancy sign-off. Overseeing referencing SLAs with our third-party partner to keep move-ins on track. Refreshing listings with accurate imagery, EPCs, council tax bands, pricing and descriptions. Providing resident support through touch-base calls and general admin as the role grows. Keeping CRM records tight - logging enquiries, updating statuses and ensuring no lead goes cold. Feeding back insights on pricing, objections, viewing trends and resident experience.

What We're Looking For:

Lettings or property experience - agency, BTR, coordination, resident services or hospitality. Strong communication across phone, WhatsApp and email. CRM confidence and comfort with modern systems. Accuracy and organisation - listings, details and deadlines matter. Understanding of lettings compliance or willingness to learn. Calm, service-first mindset with the ability to handle variety and change.

What's In It For You:

£28,000 base salary Quarterly bonus (OTE £30,000) Modern systems, AI tools and automated workflows Clear progression, leadership here promotes internally Join at the start of something big. Huge investment, huge growth, huge opportunity A role with variety: listings, resident support, CRM, admin, SLA oversight, customer contact