Front Office Supervisor

URGENTLY NEEDED! Responsibilities:

• Handle daily check-in, check-out, reservations and room availability.
• Be the main point of contact for guests and handle requests, complaints and special arrangements.
• Coordinate with Housekeeping, F&B, Kitchen and Maintenance to ensure smooth daily operations.
• Monitor room readiness and follow up on operational issues affecting guest experience.
• Handle guest payments, cashiering and petty cash.
• Prepare basic FO reports, occupancy updates and shift handovers.
• Coordinate operational purchases and suppliers when required.
• Maintain reception standards and ensure a professional guest experience.
• Work closely with and support the Villa Manager in daily operational matters and guest-related issues.
• Assist the Villa Manager with operational follow-ups and coordination across departments when required.

Requirements:

• Willing to relocate to Gili Meno
• Minimum 2–3 years of experience in Front Office / Guest Relations, preferably in a hotel, villa or resort.
• Good English communication skills.Good command of spoken and written English, with the ability to communicate confidently and professionally with guests.
• Familiar with hotel PMS, OTA and basic reservation systems.
• Strong guest service and problem-solving skills.
• Able to work independently and take ownership of daily FO operations.
• Hands-on, flexible and willing to support other hotel operations when required.
• Good personal hygiene and professional appearance.
• Previous supervisory experience is an advantage.

Skills: Customer Service, Hotel Reception, Microsoft Office