Client Services Coordinator
Your tasks
Job Overview Are you passionate about providing exceptional customer service and building strong relationships with clients? We are seeking a dynamic and organized Client Services Coordinator to join our growing team. In this role, you will be the face of the company, providing top-notch support to our valued customers and ensuring their needs are met in a timely and professional manner.
Client Services Coordinator Responsibilities & Duties
- Serve as the primary point of contact for client communications via telephone and email.
- Manage credit control activity, including follow-up payment, customer contact, escalation records and weekly updates for management review.
- Manage and resolve client bookings, enquiries and issues efficiently.
- Coordinate with internal teams to fulfil client requests.
- Facilitate contract renewals and assist with the onboarding of new clients.
- Organise and manage special projects and client events.
Requirements
Client Services Coordinator Qualifications & Skills
- Proven experience in client service or account management roles.
- Familiarity with CRM software and tools.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Excellent written and verbal communication skills.
- Strong organisational and multitasking abilities.
- Problem-solving skills and a proactive approach.
- Ability to build strong relationships with clients and internal teams.
- At least 2 years of experience in an office environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong customer service orientation and attention to detail.
- Ability to work independently and as part of a team.
- Strong interpersonal skills and the ability to handle challenging situations with tact.
- Flexibility to adapt to changing priorities and processes.
Other
Location: NG4 2JY Head Office - Colwick Quays Business Park