Customer Service Officer
Company Overview
THE LAUNDRY CLUB PTE LTD, established in 1998, is a leading Singapore dry-cleaning and laundry company known for innovative, greener cleaning methods and a strong commitment to customer satisfaction.
Job Summary
The Customer Service Assistant will provide friendly, professional support to customers through multiple channels, resolve inquiries efficiently, and contribute to customer satisfaction and loyalty in the Clementi Region, specifically Clementi Mall.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy to ensure positive interactions
- Process customer orders and update account information accurately to maintain reliable records
- Resolve customer complaints promptly and escalate complex issues to appropriate teams for timely resolution
- Provide clear product and service information to assist customers in making informed decisions
- Maintain detailed and accurate records of all customer interactions and transactions for accountability
- Coordinate service deliveries and scheduling with customers to ensure smooth operations
- Collaborate with team members to foster a positive and supportive work environment
- Participate actively in training programs to enhance product knowledge and customer service skills
Preferred competencies and qualifications
- Prior experience in customer service or related fields to support effective customer interactions
- Ability to work independently and manage multiple tasks efficiently under retail and weekend hours
- Willingness to learn and adapt to new processes and systems to improve service delivery
- Reliable, punctual, and committed to delivering quality service consistently
Other Information
Benefits
- Competitive salary and benefits package
- Opportunities for career development and progression within the company
- Comprehensive on-the-job training and mentorship from experienced team members
- Supportive and inclusive team environment valuing contributions
- Staff discounts and other employee perks
- Flexible scheduling where possible