front desk supervisor
Education:
Secondary (high) school graduation certificate.
Work setting:
Hotel, motel, resort.
Tasks:
- Co-ordinate activities with other work units or departments.
- Establish work schedules and procedures.
- Perform same duties as workers supervised.
- Prepare and submit reports.
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.
- Assist clients/guests with special needs.
- Co-ordinate, assign and review work.
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
- Requisition materials and supplies.
- Respond to complaints of guests.
- Register arriving guests and assign rooms.
- Receive and deliver items and messages for guests.
- Prepare and submit progress and other reports.
- Perform front desk duties.
- Confirm transportation and accommodation reservations.
- Receive payment for goods or services.
Supervision:
Staff in various areas of responsibility.
Computer and technology knowledge:
MS Outlook.
Work conditions and physical capabilities:
- Attention to detail.
- Large workload.
- Tight deadlines.
- Work under pressure.
Personal suitability:
- Accurate.
- Client focus.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Flexibility.
- Initiative.
- Interpersonal awareness.
- Judgement.
- Organized.
- Team player.
Employment terms options:
Early morning. Evening.
Experience:
1 year to less than 2 years.
Employment terms options:
Shift. Morning. Night. Day. Weekend.
Health benefits:
- Dental plan.
- Health care plan.
Financial benefits:
- Bonus.
- Gratuities.
- Group insurance benefits.
- Life insurance.
Other benefits:
On-site housing options.
Support for newcomers and refugees:
Supports newcomers and/or refugees with foreign credential recognition.
Support for youths:
Offers mentorship, coaching and/or networking opportunities for youth.
Support for Indigenous people:
Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations .