Student Care Officer - Nhân Viên Chăm Sóc Học Viên

JOB DESCRIPTION

1. Customer Service (parents and students premium experience)

• Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
• Conduct parent touchpoint appointments (parent session, progress updates, graduation).
• Do monthly student's progress update phone calls with parents.
• Interact with Programming Tutors and Teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns.
• Build a sustainable relationship with Parents through the regular face to face, phone call and email.
• Effectively collaborate with other departments to ensure parents & students receive timely support.
• Follow strictly potential parents/students’ welcoming procedure
• Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
• Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
• Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)

2. Campus Operations & Admin

• Ensure campus’s facilities, inventory, procurement procedures are strictly followed on a daily basis.
• Weekly report to Service Manager for inventory restocking and updates
• Enhance fun, safe learning environment, high quality classroom experience for all students
• Daily reinforcement for campus’ looks and feels
• Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
• Ensure systems data compliance within campus.
• Ensure well plan event flow & student parent experience joining the event to maintain studying community
• Ensure students are safely picked up on a daily basis.

BENEFITS

• Salary range: 8,000,000 - 12,000,000VND/month
• Incentives bonus when campus achieves monthly targets
• Team building activities, birthday party
• Professional development and training, coaching opportunities
• Learn how to code for beginners
• Professional, young, friendly working environment

REQUIREMENTS

• Fresh graduate who is driven and open to explore the fields of dynamic working experience in educational, customer service and technologies aspects
• Written and Verbal English proficiency (no need for certification, CV must be in English)
• Passion for education, growth mindset and positive energy
• Highly organized, proactive problem solver and attentive to details
• Great interpersonal skills & customer service oriented
• Working time: 44 hours/week
• Rotating shift: 09:00 AM - 06:00 PM | 12:00 PM - 09:00 PM
• Location: 228 Nguyen Van Huong, Thao Dien, HCM

Skills: English Language, Customer Service, Communication Skills, Attention to Detail, Teamwork