IT Administrator (Ad Hoc basis) $20/hr (2 Dec - 24 Dec)
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- Matured workers welcome Working location: Suntec area 5 days work week
Core Responsibilities
Incident Triage: Receive, log, and categorize incoming requests via phone, email, chats or walk ins.
Basic Troubleshooting: Resolve common issues, including:
- Password resets and account unlock requests.
- Connectivity issues (Wi-Fi, VPN, printer mapping).
- Basic software installations and updates.
- O365, Teams and SharePoint issues
- Hardware peripheral troubleshooting (Laptops, Desktops monitors, mice, keyboards).
Documentation: Maintain accurate, detailed records of issues and resolutions within the ticketing system/excel format to build a knowledge base.
Escalation: Identify complex issues that cannot be solved at the Tier 1 level and escalate them to Tier 2 (Desktop Support) or Tier 3 (System/Network Administrators) with clear documentation of steps already taken.
User Communication: Provide regular updates to users regarding the status of their requests, ensuring they feel supported throughout the process.
Requirements:
- Familiarity with Windows operating systems,Microsoft 365, Active Directory (basic tasks), and remote desktop tools.
- Basic troubleshooting skills for Hardware issue sand liaise with respective service providers.
- Understand the meeting schedules and provide necessary stand by support for those meetings.
- Basic knowledge in handling iPhones for configuring outlook, teams and other office apps.