Communications and Sales Assistant M/W/X

As Communications & Sales Assistant, you will work closely with the Managing Director to support the day-to-day operations of the yoga studio. You will be responsible for customer service, communications, marketing, sales support, event coordination and general administrative tasks. This is a varied role within a small business, requiring excellent organisational skills, initiative and the ability to manage multiple responsibilities in a dynamic environment. The ideal candidate enjoys working with people, is highly organised, has strong communication skills and is comfortable managing multiple projects simultaneously.

Main Responsibilities

Customer Service

• Respond to client enquiries by email in a professional and timely manner.
• Provide excellent customer service and ensure effective follow-up with prospective and existing clients.
• Manage client records and bookings through the studio's booking software.

Communications

• Update and maintain the studio website.
• Create, schedule and publish content for social media platforms.
• Take photos and videos for marketing and community content.
• Plan, write and distribute newsletters to the studio mailing list.
• Coordinate internal communication with the front desk team and yoga teachers.

Marketing & Sales

• Support marketing campaigns and promotional activities.
• Plan and coordinate sales promotions together with the Managing Director.
• Assist with client retention initiatives and partnership opportunities.
• Use the studio management software to support marketing and sales activities and monitor campaign performance.

Operations & Events

• Coordinate the organisation of workshops, teacher trainings, retreats and community events.
• Assist with the recruitment and onboarding of future team members.
• Support the day-to-day organisation and presentation of the studio.
• Provide general administrative and operational support to the Managing Director as required.

Education

• Master's degree in Communications, Marketing, Languages, Social Sciences, Business Administration or a related field.

Professional Experience

• Minimum of 2 years of professional experience in a similar position combining communications, customer service, marketing, sales support and administrative coordination.
• Previous experience within a small business or service-oriented organisation is considered a strong asset.

Technical Skills

• Excellent written and verbal communication skills in English.
• Good command of French is an asset.
• Excellent computer skills and confidence using digital tools, including CRM/booking software, Microsoft Office and Google Workspace.
• Experience managing websites (CMS), email marketing platforms and social media channels.
• Experience creating digital content, including basic photography and video content for social media.

Personal Skills

• Excellent organisational and planning skills with strong attention to detail.
• Ability to manage multiple projects simultaneously and prioritise tasks effectively.
• Proactive, resourceful and capable of working independently.
• Strong interpersonal and customer service skills.
• Commercial mindset with an interest in sales and business development.
• Ability to communicate professionally with clients, teachers, partners and suppliers.
• Flexible, reliable and comfortable working in a dynamic small-business environment.

Additional Assets

• Interest in yoga, health and wellbeing.
• Experience in the organisation of events, workshops or training programmes is an asset.
• Contract: Fixed-term employment contract (CDD), part-time (22.48 hours per week - 60%).
• Working hours: Monday to Friday, according to the agreed work schedule (22.48 hours per week).
• Place of work: The House of Yoga, Rue de la Paix 14, 1050 Ixelles (Brussels).
• Benefits: Free participation in yoga classes at the studio, subject to availability.
• Professional development: Opportunity to develop a broad range of skills across communications, marketing, sales, customer service and business operations within a growing small business.
• Career prospects: The position is initially offered as a fixed-term contract, with the intention of extending the collaboration and the possibility of a permanent contract based on performance and the company's future needs.