Sales & Operations Administrator
Your tasks
We are seeking a proactive and organised Sales & Operations Administrator to support daily business operations, sales administration and accounts receivable collection. The role also includes coordinating shipments and following up with customers on selected product renewals.
Sales Administration & Order Processing
- Prepare and issue quotations, ensuring accurate pricing and customer details.
- Process confirmed orders and coordinate fulfilment with internal teams and suppliers.
- Generate invoices and maintain accurate sales and transaction records.
- Follow up on outstanding documentation and customer enquiries.
Accounts Receivable & Xero
- Use Xero to maintain invoices, payment records and relevant accounting entries.
- Monitor outstanding receivables and follow up with customers on overdue payments.
- Coordinate with the finance team to resolve billing discrepancies and payment queries.
- Maintain collection records and provide updates on outstanding balances.
Shipment Coordination
- Coordinate shipments and deliveries with suppliers, logistics providers and customers.
- Prepare and maintain relevant shipping and delivery documentation.
- Track delivery status and follow up on delays or discrepancies.
Product Renewals
- Maintain a renewal tracker for assigned Tier 2 products.
- Contact customers ahead of expiry dates and follow up on renewal requirements.
- Prepare renewal quotations and coordinate order confirmation and invoicing.
- Work with the sales team to support timely renewals and achieve agreed targets.
General Administration
- Support administrative tasks using the Info-Tech system.
- Maintain accurate records and organised documentation.
- Liaise with internal departments to ensure smooth daily operations.
Requirements
- Relevant experience in sales administration, operations support or accounts administration.
- Working knowledge of Xero and familiarity with the Info-Tech system.
- Experience in accounts receivable collection, quotation preparation and invoicing.
- Familiarity with shipment coordination and order fulfilment.
- Strong organisational skills, attention to detail and ability to manage multiple deadlines.
- Confident communication skills and willingness to follow up with customers on payments and renewals.
- Proficiency in Microsoft Office, particularly Excel.
- Experience in an IT distributor, reseller or technology company would be advantageous.
- Candidates available at short notice are preferred.
What we offer
- Annual on-target earnings: S$60,000
- Fixed salary: S$48,000 annually / S$4,000 monthly
- Target variable incentive: S$12,000 annually, subject to agreed performance targets and the company’s incentive plan.