E-Commerce Specialist

About the company

We are a fast-growing consumer electronics and technology brand with an established presence across leading regional and global online marketplaces. Our products are sold through several major e-commerce platforms and a growing network of online retail channels across the GCC. As we scale our digital retail footprint, we are building a high-performing e-commerce team to drive that growth. We are known for operational excellence, data-driven decision-making, and a fast-paced, collaborative culture.

Position overview

We are looking for an experienced e-commerce specialist to manage end-to-end marketplace operations across multiple major regional and global online platforms, while also leading and mentoring a team of e-commerce executives. The ideal candidate combines hands-on platform expertise with strong leadership, reporting, and problem-solving skills.

Key responsibilities

Account & listing management

Manage day-to-day operations of e-commerce accounts across all marketplace platforms, including listing creation, content quality, and pricing/stock accuracy

Handle category restrictions, gating issues, and required documentation (invoices, certificates, authorization letters)

Resolve listing errors, suppressions, and policy violations, liaising directly with platform support teams to close out disputes

Visibility & sales growth

Optimize listings for SEO, run PPC campaigns, and manage the brand store and enhanced product content

Plan and execute promotions, deals, and pricing adjustments, backed by competitor and MAP compliance analysis

Fulfillment & inventory

Coordinate platform-fulfilled and merchant-fulfilled shipments, restocking, and stock reconciliation

Manage returns, removals, and unsellable inventory; support onboarding of new marketplace accounts

Finance & customer experience

Manage payments, invoicing, chargebacks, and reconciliation across all marketplaces

Handle customer queries, reviews, and returns; drive initiatives to improve satisfaction and ratings

Reporting

Track sales, inventory, and performance across platforms; prepare Excel dashboards and proactively flag issues with recommendations

Leadership & team management

Lead, train, and mentor a team of e-commerce executives — assigning tasks, reviewing performance, and setting SOPs for listing, order, and issue management

Coordinate cross-functionally with logistics, finance, and marketing, and escalate critical issues to senior management with clear action plans

Requirements

Requirements & skills

4–5 years in e-commerce/marketplace management, with team handling experience preferred

Hands-on experience with major marketplace seller and vendor platform back-ends (mandatory); exposure to multiple regional/international platforms is a plus

Strong grasp of fulfillment operations, purchase order processing, and order management

Proficient in Excel (dashboards, pivot tables, VLOOKUP) and PPC campaign management

Knowledge of pricing strategy, MAP compliance, and competitor analysis

Experience with invoicing, chargebacks, and payment reconciliation

Familiarity with compliance/barcoding standards and packaging guidelines

Strong leadership, communication, and problem-solving skills; able to manage multiple platforms and tasks under pressure