Concierge / Floor Supervisor - VIP Assistant Manager

WE ARE LOOKING FOR A FLOOR SUPERVISOR

Ensure an orderly, safe, profitable, and guest-centered operation during your shift, leading the floor team and guaranteeing the comprehensive execution of the Elite Experience from setup to closing. Execute the guidelines defined by the Operations Directorate and by the managements owning the standards, simultaneously contributing to hyper-hospitality, expense efficiency, and revenue generation. Anticipate peak hours, adapt service to different profiles and access methods, develop the team in the moment, and resolve or timely escalate any deviation affecting the experience, continuity, safety, or profitability.

BENEFITS

• Base salary of $18,000.00 gross monthly
• Food vouchers of $720 monthly
• Statutory benefits from day one
• $500 biweekly bonus
• Punctuality bonus
• Job stability
• Professional work environment
• Development and growth within the organization
• Constant training

PROFILE WE ARE LOOKING FOR

• Completed or incomplete Bachelor's degree in Tourism, Hospitality, Gastronomy, Administration, or related; technical training in hospitality with equivalent verifiable experience is accepted.
• Minimum 3 years in premium segment customer service and at least 1 year leading personnel or a shift. Experience in high-traffic and/or 24/7 operations is desirable.
• Minimum B1 English; B2 desirable due to international guest service.
• Hospitality, complaint handling and recovery, capacity and queues, F&B, suggestive selling, point of sale/orders, hygiene, safety, reports, and data protection.
• Leadership, organization, and communication skills.
• DaVinci, Orozco, QR, Katharsis/Tableau, and current systems; basic office automation. Internal training may cover proprietary tools.
• Availability to rotate shifts from Monday to Sunday (1 day off)

MAIN ACTIVITIES:

• Receive the shift handover and identify open incidents, special guests, delayed flights, reservations, groups, events, critical shortages, system failures, and pending commitments.
• Supervise and coordinate service staff during the shift.
• Guarantee correct attention and customer satisfaction.
• Assign areas and tasks to the work team.
• Verify the cleanliness, setup, and presentation of the different areas.
• Maintain control of the shift's revenue.
• Support the resolution of complaints, incidents, and situations related to the service.
• Follow up on service times.
• Report operational indicators and news of the shift to the Manager.
• Provide cordial, professional, and personalized attention to diners.
• Receive and attend to customers, offering high-quality service.
• Take and manage food and beverage orders accurately and promptly.
• Know and recommend the menu, as well as resolve doubts about dishes and drinks.
• Follow up on customer needs during their stay.
• Coordinate with kitchen, bar, and other team members to guarantee efficient service.
• Inventories, Peps, knowledge in Distintivo H.
• Personnel management.
• Task assignment, knowledge in kitchen, bar, wines, liquors, cocktails.
• Handling of computer equipment, excel, office suite.

IF YOU ARE INTERESTED, APPLY THROUGH THIS MEDIUM!!!.

-Requirements- Minimum education: Higher education - Bachelor's degree years of experience Keywords: porter, concierge, subordinate, concierge, resident, person in charge, supervisor, assistant manager, responsible, coordinator, manager, captain, leader, chief, boss, manager, director, chief, lead, head, regent