General Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties maybe assigned.

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement action, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Ensuring that all Departmental Operations guidelines are in place & maintained / continuously updated as necessary.
• Leading the design and deployment of the guest experience.
• Ensuring the hotel has a skilled and motivated workforce with necessary skills to deal with any operational emergencies (e.g. Maintenance / Engineering, Health & Safety, Guest complaints etc).
• Ensuring effective support functions are in place to support hotel operations (Supply chain & Procurement, Engineering, Medical Services, Transport, Facilities Management etc).
• Ensuring there are relevant legally compliant HR practices in place across the report – including recruitment, training & Development, Performance Management etc.
• Creating a Yearly Business Plan with the Management Team and stakeholders which is measurable and achievable, monitored and amended at regular intervals.
• Ensuring that all departments Operational Budgets are in place and controlled effectively.
• Collating and analysing the revenue generation trends of the hotel, in order to identify critical areas for revenue enhancement.
• Preparing Yearly Sales and Marketing strategy along with the Executive Team and this forms the basis for the coming financial year.
• Driving sales activity to optimise commercial performance of the hotel
• Optimizes the planning and implementation of Fullerton’s strategies to incorporate sustainability in operations.
• Monitors and facilitates the implementation of policies which outlines the long-term corporate plan to guide the environment systems and standards within Fullerton.
• Attend sustainability committee meetings as necessary to discuss sustainability-related matters.
• Assume any other projects/tasks as and when assigned by the owner.

Requirements:

• Diploma or Degree in Hospitality Management, Hotel Management, or a related discipline preferred.
• Minimum 10–15 years of progressive leadership experience within luxury hotels, integrated resorts, or internationally recognised hospitality brands.
• Strong business acumen with understanding of local and global hotel knowledge
• Good analytical & decision making skills
• Strong influencing and communications skills
• Strong leadership skills
• Resourceful and proactive
• Strong networking skills
• Results-oriented and self-driven
• Organized and able to multi -task in a fast-paced environment
• Meticulous and eyes for details