Office Clerk – Administrative & CRM Support
The Franchise Co., with more than 30 years of presence in the franchise and business development sector, is seeking an Office Clerk for full-time employment at its offices. We are looking for an organized person, comfortable with using technology, who will take over the daily operation and administrative support of the office and, in parallel, will be trained to gradually acquire a more substantial role in supporting the CRM, projects, and commercial activities of the company.
Main Responsibilities
- Management of incoming phone calls and daily office needs.
- Scheduling meetings, managing appointments, and organizing business travel.
- Issuing and sending invoices and communicating with the accounting office.
- Monitoring customer balances and sending payment reminders.
- Daily entry and updating of data in the CRM / Bitrix.
- Creation of new customers and projects in the CRM and monitoring of key pending tasks.
- Collection and updating of company and franchisor information.
- Support in collecting data for the company's databases.
- Preparation and sending of emails, letters, and follow-up communications.
- Support for commercial activities and preparation of prospective customer lists.
- Preparation of agendas, data, and pending tasks for internal meetings.
- Collaboration and coordination with the Consulting, Sales, and Media departments.
- Utilization of AI & modern tools
The position involves daily use of CRM and AI tools for task organization, information searching and processing, preparation of communications, and improvement of daily productivity. No prior specialized knowledge of AI or Bitrix is required. However, comfort with technology and a genuine willingness to learn and utilize new tools is essential.
Required Qualifications:
- University or Higher Education degree (AEI/TEI).
- Very good organizational skills and consistency.
- Good use of PC, MS Office, and especially Excel.
- Comfort in using digital applications.
- Very good written and oral communication.
- Good knowledge of English.
- Attention to detail and systematic approach.
- Ability to monitor pending tasks and follow-up.
- Willingness to learn and evolve.
- Previous experience in an office, administrative support, CRM, or customer service position will be appreciated.
Benefits:
- Full-time employment.
- Stable professional environment.
- Training in Bitrix, AI, and company systems.
- Involvement in different operations and projects.
- Opportunity for gradual evolution from an administrative support role to Operations, CRM & Business Support.
The position is on-site, at the company's offices.