Customer Service Representative

Responsibilities:

Manage incoming customer calls, emails, live chats, or social media messages in a timely and professional manner. Identify and assess customer needs to achieve satisfaction and build trust with clients. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution. Maintain accurate records of customer interactions, process customer accounts, and file documents in the CRM system. Follow communication procedures, guidelines, and policies to uphold brand standards.

Requirements:

Minimum qualification: SSCE. 1 year of previous experience in a similar role. Must be open to learning. Computer literacy is compulsory. English proficiency is compulsory.