Executive Secretary & Account Manager

About the company

The Egyptian Developers (TEDs) is a Cairo-based software and digital agency and an Official Odoo Partner, delivering websites, eCommerce, Odoo ERP, SEO, hosting, and domains. We’re looking for an organized, discreet, and client-focused Executive Secretary & Account Manager. You’ll support the CEO, keep the office running smoothly, and be the day-to-day contact for our clients.

Your tasks

_Client account management_

• Act as the day-to-day point of contact for assigned client accounts.
• Answer new inquiries from the website and WhatsApp, collect the basics, and book discovery calls.
• Onboard new clients: collect requirements, documents, and access details, and set up their project records.
• Collect client passwords and access details only through our secure sharing tool, never by chat or email.
• Log client requests and support issues (website, hosting, Odoo, SEO) in Jira with the right priority, route them to the right team, and keep the client updated until each is resolved.
• Keep client project status up to date in our client project portal, and send regular status updates.
• Send clients their monthly SEO, ads, and website reports prepared by the team.
• Chase client approvals, feedback, content, and sign-offs on time.
• Track renewals for hosting, domains, SSL, Odoo subscriptions, and support contracts, and remind clients before due dates.
• Follow up on client invoices and payments.
• Help prepare quotations, proposals, and contract documents.
• Keep client records and communication history up to date in the CRM.
• Escalate issues to the CEO early, with clear facts and proposed next steps.
• Check client satisfaction after deliveries.

_Executive support_

• Manage the CEO’s calendar, meetings, reminders, and priorities.
• Handle the CEO’s inbox and calls, and flag what’s urgent.
• Track team tasks, deadlines, and follow-ups in Jira, and report status to the CEO.
• Arrange travel bookings, itineraries and visa requirements.
• Provide remote support when required, including while the CEO is travelling.

• Coordinate hiring: schedule candidate interviews and manage the careers inbox.

_Documents and correspondence_

• Prepare, format and proofread Arabic and English documents: contracts, proposals, formal letters, reports and presentations.
• Maintain document templates and version control.
• Draft professional emails and formal Arabic letters.

_Meetings_

• Schedule internal and client meetings, and prepare agendas and materials.
• Take minutes and follow up on action items until they’re closed.

_Office and reception_

• Receive visitors, manage incoming calls and couriers.
• Coordinate office supplies, vendors, and building services.

_Finance administration_

• Prepare invoices and receipts, and track payments and due dates.
• Keep expense records and enter data in Excel or Odoo.

_Records_

• Organize physical and digital filing with clear naming and access control.

Requirements

• Bachelor’s degree.
• 5+ years as an executive secretary, executive assistant, or office manager, including at least 2 years in a client-facing or account management role.
• Proven experience managing several client accounts at the same time.
• Experience coordinating between clients and technical or project teams.
• Hands-on experience with Jira or a similar task-management tool (Trello, Asana, ClickUp, http://Monday.com).
• Experience with a CRM (Odoo CRM, HubSpot, Zoho, or similar).
• Excellent written Arabic, including formal letters and contracts.
• Very good written and spoken English for client communication.
• Strong Microsoft Office skills: Word (styles, tables, track changes), Excel (lookups, pivot tables), Outlook, and PowerPoint.
• Comfortable with Google Workspace (Gmail, Calendar, Drive).
• Strong communication and follow-up skills; calm under pressure.
• Highly organized, with strong attention to detail.
• Proven discretion with confidential client and company information.
• A laptop and stable home internet to work remotely when required.

_Advantages:_

• Experience at a software, web, or digital agency.
• Basic understanding of our services: websites, eCommerce, Odoo ERP, SEO, hosting, and domains.
• Experience handling support tickets or SLAs.
• Experience with Odoo.
• Familiarity with Egypt’s e-invoicing (ETA).
• Basic design skills (PowerPoint or Canva).

How to apply

Application Conditions

• Please read the full job post before applying. Applications with incomplete screening answers will not be reviewed.
• To confirm you’ve read this post, start your answer to screening question 4 with the word “TEDs”.
• Full-time, based at our Nasr City office. Remote or hybrid work may be offered at the company’s discretion, depending on business needs and performance.
• Working days and hours: [Sunday–Thursday, 9:30 AM – 6:30 PM].
• Salary is based on skills and experience.
• Please submit your CV in English.
• Selection includes an Arabic and English writing test, a short Excel test, a client-handling scenario, and an interview.
• Signing an NDA is required.