Operations Manager
A luxury, high-end carpet and rug business is seeking an Operations Manager to join their growing team. The business has been established for over 40 years and is currently going through a process of expansion and growth. Therefore, an experienced Operations Manager is now required to join their team and manage a team of 6. The business specialises in providing high-end carpets and rugs to both interior designers as well as private clients. They run their own warehousing operation and fitting teams so the role will involve managing a small team of technical staff, estimators along with warehousing and logistics personnel.
Daily duties will involve:
- Overseeing workloads, staff scheduling, performance and resource allocation
- Coordinating the progression of orders from confirmed sale through to delivery or installation
- Overseeing installation schedules, fitter availability, materials and project readiness
- Managing UK and international shipping, including freight quotations, bookings, export documentation and commercial invoices
- Coordinating incoming and outgoing goods, maintaining accurate shipment records and tracking information
- Overseeing warehouse operations, including stock handling, labelling, dispatch accuracy and warehouse coverage
- Managing operational administration and providing regular updates to the Sales team
- Monitoring operational costs and identifying opportunities to improve efficiency
- Developing and implementing procedures and systems to improve accuracy, productivity and service
- Planning operational capacity and resources to support the continued growth of the business
The business is looking for a highly organised, detail orientated Operations Manager who possesses a natural flair for managing and motivating small teams. This is a full-time role, Monday to Friday 9am – 5.30pm based in Nine Elms, South West London. Competitive salary based on experience, 20 days holiday a year plus public holidays along with an additional week for the Christmas/New Year closure.