Shift Supervisor
Job Summary:
The Shift Supervisor is responsible for the supervision of Team Members in maintaining the quality
of service and product. This position enforces all procedures in the absence of the Store
Manager and Assistant Manager. The Shift Supervisor will fulfill any other duties the Store
Manager or Assistant Manager assigns and will represent the company in a professional manner
Essential Job Functions; include but not limited to:
Assist in supervising a profitable store and creating sales volume growth
Assist Store Manager and Assistant Manager in planning and executing all sales promotions effectively and efficiently
Responds pro-actively to prevent and resolve customer service situations
Answer email and telephone call in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders
Responsible for ordering coffee, bakes goods and supplies when needed
Maintain efficient, friendly service standards
Store Operations
Maintain acceptable amounts of products, baked goods and supplies for orders
Distributes weekly shipments appropriately
Completes Daily Reports as assigned
Performs opening and closing duties
Reports potential safety hazards and all employee accidents to Store Manager or Assistant Manager and completes personnel forms when necessary
Informs the Store Manager or Assistant Manager of any operational inconsistencies
Employee Development
Perpetuates company philosophy and culture
Delegate duties as necessary
Assist in the training of new employees
Motivate staff to maintain quality and consistent product
Assists Store Manager and Assistant Manager in educating staff members on all products and services
Product Knowledge
Ensure that all customers are educated on our products and services
Consistently maintain the highest quality product standards
Follow all company drink recipes and procedures
Oversee drink making and participates in the re-certification process, monthly under management discretion
Visual Presentation
Assist in maintaining a clean, well-merchandised store
Assist in following visual presentation plans and standards
Maintains positive company morale
Maintains store as if the Store Manager and/or Assistant Manager were present
Qualifications:
Excellent Verbal and written skills.
Well organized and detail oriented.
Register and cash handling experience.
Minimum high school diploma or equivalent.
Work overtime, as needed, to perform duties and responsibilities.
Work nights, weekends and holidays.
Minimum one-year retail experience.
Supervisory position in a specialty store or food establishment preferred.
Excellent Verbal and written skills.
Well organized and detail oriented.
Register and cash handling experience.
Ability to work nights, weekends and holidays.
Ability to learn and fulfill the above requirements of job description.
Minimum high school diploma or equivalent.
Physical Requirements:
Ability to traverse all parts of the restaurant quickly
Ability to stand for prolonged periods of time. In some instances, the entire shift
Intermittent periods of sitting at a desk and working on a computer
Able to lift at least but not limited to 50 pounds and if more must be with assistance
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Ability to move quickly turning from left to right or right to left
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F
Education and Required Experience:
High School Diploma or GED
Minimum 1-year retail experience
Supervisory position in a specialty store or food establishment preferred
The LEV Restaurant Group was founded in 2002 as a vehicle to inspire, create, develop and operate world class experiences for food & beverage concepts in the Restaurant Industry. We are excited to collaborate and invest in entrepreneurial spirited professionals to create authentic, immersive drinking and dining experiences. We partner with chefs, service leaders, and brand ambassadors and provide all the support necessary to ensure brand development success. Based in Las Vegas, LEV Restaurant Group oversees 800 employees and 40+ multi-state locations.
Our CORE Focus and Values are to celebrate Dedication, Passion, Growth and Creativity while being Collaborative.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
At LEV Restaurant Group, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, please contact us at 702-566-7210.