Café Service & Guest Experience Associate

Roles & Responsibilities Welcome guests warmly and provide professional, attentive service. Explain menu items, recommendations, promotions, and TCB signature products. Take orders accurately and ensure smooth and timely service. Prepare and serve beverages, desserts, and food according to TCB standards and presentation SOPs. Maintain a clean, organized, and premium café environment at all times. Handle POS, payments, and basic cashier responsibilities accurately. Support opening, closing, cleaning, restocking, and daily operational duties. Assist with takeaway, delivery orders, and proper product packaging. Monitor guest needs and proactively resolve service concerns. Support promotions, events, social media content, and other café activities when required. Work closely with the kitchen and service team to maintain quality, speed, and consistency. Follow all TCB hygiene, grooming, uniform, safety, and guest-service standards.

Key Requirement: English communication skills are a MUST. Candidates must be able to communicate confidently and professionally in English with guests and team members. Ideal mindset: Friendly, presentable, proactive, flexible, team-oriented, and genuinely focused on creating a memorable guest experience.