Game Supervisor

About the company

Company Description The Cave Gaming Lounge is a modern entertainment hub in Ghana created for gamers and esports enthusiasts. The lounge features a futuristic black-and-neon aesthetic with multiple PlayStation setups, immersive video gaming experiences, and physical games such as table tennis and billiards. It offers a vibrant, tech-driven environment where players can compete, connect, and enjoy the latest gaming titles. The Cave Gaming Lounge is focused on building a welcoming social space for casual players and competitive gamers alike.

Your tasks

Role Description The Game Supervisor is a full-time, on-site role based at The Cave Gaming Lounge in Accra. This role oversees daily gaming floor operations, including managing console and equipment usage, organizing player sessions, and ensuring games and systems run smoothly. The Game Supervisor supports guests by explaining game options, helping set up matches or tournaments, and promoting fair play and an inclusive experience. Responsibilities include monitoring lounge safety and cleanliness, coordinating reservations, handling basic troubleshooting of gaming setups, and providing feedback on game offerings and customer preferences. The role also involves working closely with other team members to maintain a high standard of customer service and to support special events or esports activities.

Requirements

• Strong knowledge of console gaming (especially PlayStation), popular game titles, and esports trends.
• Customer service skills, including clear communication, conflict resolution, and a friendly, professional approach to guest support.
• Basic technical skills for setting up and troubleshooting gaming consoles, displays, controllers, and local networks.
• Organizational and coordination abilities for managing bookings, supervising multiple gaming stations, and supporting events or tournaments.
• Attention to safety and cleanliness standards, with the ability to maintain an orderly and welcoming gaming environment.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by lounge operations.
• Prior experience in hospitality, recreation, or gaming venues is an advantage.
• Minimum of a high school diploma or equivalent; additional education in IT, hospitality, or related fields is a plus.

Other

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