administrative assistant

Job Description

The Administrative Assistant is responsible for providing exceptional customer service while ensuring the efficient day-to-day operation of the clinic. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced multidisciplinary healthcare environment.

Key Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Schedule, reschedule, and confirm patient appointments using Jane App.
• Answer incoming phone calls, emails, and patient inquiries.
• Register new patients and maintain accurate patient records in Jane App.
• Process patient payments and complete daily cash balancing.
• Submit and manage direct billing for private insurance providers.
• Process and monitor ICBC and WorkSafeBC (WorkSafeBC) claims, including treatment authorizations and billing.
• Verify insurance coverage and assist patients with billing inquiries.
• Coordinate with practitioners to ensure accurate scheduling and documentation.
• Maintain a clean, organized, and welcoming reception area.
• Perform general administrative and clerical duties while supporting the daily operations of the clinic.

Required Qualifications

• *Minimum 1?2 years of experience working in a multidisciplinary clinic.*
• *Proficiency with Jane App is required.*
• *Experience processing direct billing for private insurance, ICBC, and WorkSafeBC claims is required.*
• Strong knowledge of medical office administration and patient scheduling.
• Excellent communication, customer service, and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• High level of accuracy, attention to detail, and problem-solving ability.
• Ability to work independently as well as collaboratively within a team.
• Professional, reliable, and committed to maintaining patient confidentiality.

Pay: $18.25-$20.00 per hour

Benefits:

• Casual dress
• Company events
• On-site parking

Application question(s):

• How many years of Jane experience do you have?
• Have you done billings for ICBC, Worksafe, MSP and Private Insurances?
• What number of hours are you looking to work per week?
• What is you salary expectation (per hour)?

Work Location: In person