Executive, Membership & Training
About the Role The Membership & Training Executive supports the Association’s membership operations, workforce development initiatives, and administration of Career Conversion Programmes (CCP) for the advertising and marketing industry. The role works closely with Workforce Singapore (WSG), member companies, Institutes of Higher Learning (IHLs), training partners, and programme participants to ensure effective programme execution and compliance with funding and governance requirements. This role plays an important part in supporting industry capability building, talent development, and member engagement, serving the needs of a diverse community of advertising, marketing, and communications professionals in Singapore. Key Responsibilities
- Membership Operations & Member Support
Support membership recruitment, renewals, and retention initiatives in line with the Association’s objectives Assist with member onboarding processes and coordination of renewal and invoicing-related matters
Maintain accurate and up-to-date membership records in CRM systems and databases
Prepare membership summaries, reports, and administrative updates for internal use
Support member engagement activities, including industry events, briefings, and communications
Handle member enquiries and coordinate responses with relevant internal stakeholders
- Career Conversion Programme (CCP) Administration (WSG-related)
Support the administration of Career Conversion Programmes (CCP) in accordance with Workforce Singapore (WSG) policies, funding guidelines, and governance requirements
Assist with applicant eligibility screening, documentation verification, and programme application tracking
Conduct structured interviews with applicants as part of the CCP assessment process to assess eligibility, suitability, and alignment with programme objectives
Maintain complete, accurate, and audit-ready records in line with programme and funding requirements
Track participant progress, placement outcomes, and key programme milestones
Liaise with member companies, applicants, and internal teams on CCP requirements, assessment outcomes, and programme timelines
Support data collation and periodic reporting required by WSG and Association management
- Training & Industry Programme Coordination
Support the planning, coordination, and delivery of industry training programmes and workshops (physical, hybrid, and online)
Coordinate with training providers, facilitators, and IHL partners on programme schedules and delivery arrangements
Assist with participant registration, attendance tracking, and feedback collection
Support post-programme evaluation, reporting, and continuous improvement activities
Maintain training calendars, programme materials, and participant records
- Stakeholder Engagement & Industry Support
Support coordination and communications with member organisations, training partners, and external stakeholders
Assist in organising industry meetings, briefings, workshops, and engagement sessions
Prepare meeting materials, presentations, and minutes where required
- General Administration & Team Support
Provide administrative and operational support to the Membership & Training team
Assist with preparation of reports, dashboards, and briefing materials
Support documentation of SOPs, workflows, and process improvements
Perform other duties as required to support the Association’s membership and workforce development objectives
Qualifications and Skills Bachelor’s degree or Diploma in Business, Marketing, or a related field
Strong project management skills with the ability to multitask and meet deadlines
Excellent communication, interpersonal, and networking skills
Proficiency in Microsoft Office Suite and CRM/database management
Experience working with the Career Conversion Program is a plus
Ability to work both independently and collaboratively in a team-oriented environment
Ideal Candidate Profile Highly organised and detail-oriented, with a strong sense of accountability
Comfortable working within structured funding, compliance, and governance frameworks
Confident engaging industry members, applicants, and external partners
Able to balance administrative rigour with service-oriented member support
Passionate about industry development, workforce transformation, and talent growth in the advertising and marketing sector